Lightyear Terms of Service

8.   You are solely responsible for your conduct and the conduct of any users who you give access to your documents in the system. You are also responsible for the content of the documents and your communication with others while using the Service.

9.     You are also responsible for maintaining the list of users that you have given permission to access the site or use its Service.

10.   You are also responsible for maintaining and updating your account information with us for accuracy and completeness and keeping such information (and any passwords created by you for the purposes of accessing the site) secure against unauthorized access. It should be noted that us and our employees, contractors and agents do not have access to your passwords. Your password is encrypted prior to being stored in the Lightyear system.

11.   You are responsible for any activity using your account, whether or not you authorize that activity. You should immediately notify Lightyear of any unauthorized use of your account.

12.   Please consider carefully who you provide access to the site to, and which of your documents you choose to share with others. Lightyear has no responsibility for that activity.

13.   You are responsible for making payment to Lightyear for the Service, subject to the Lightyear Pricing and Payments Policy.

14.   It is important that you use the Lightyear site, and the Service in a responsible manner. By accepting these Terms and conditions you are also accepting the Lightyear Acceptable Use Policy.

15.   At the heart of the Service is the Lightyear mapping engine “maps” (mapping rules) which allow the system to extract information from supplier bills, credit notes, statements, purchase orders, receipts etc.

16.   You also understand and agree that you use any map available via the site at your own risk. If you use a map created by someone else (including us) you have no right to make a claim against the creator of the map or us for any loss incurred by you as a result or consequence of you using it for any purpose.

17.   Lightyear stores bills, credit notes and purchase orders which were created, exported or manually archived by you for the cost of a paid credit, and provided that you did at some point export or manually archive a bill for the cost of a paid credit, we will also store any bills, credit notes and purchase orders that you created/exported/archived during your Free Trial Period (FTP) for 8 years from the document date.  After 8 years, documents may be deleted and will no longer be available to you. Any hyperlinks that point back to those documents may also point to nothing.

18.   Lightyear will store Supplier Statements that you file for 8 years from the Statement Date.  After 8 years, Supplier Statements may be deleted and will no longer be available to you. Any hyperlinks that point back to those statements may also point to nothing.

19.   Lightyear will store attachments for the same period as the source documents to which they are attached.

20.   Having taken regulatory requirements into consideration, Lightyear stores your data on Amazon Web Services cloud servers, based in the location that Lightyear considers will give you the most efficient access to it. That may be in overseas jurisdictions. When you access or input data from somewhere other than the country where the data is stored, you agree to the data being transferred from one jurisdiction to another (including via any intermediate jurisdiction) as a function of transmission across the Internet.  Amazon Web Services is fully GDPR compliant.

21.   You should satisfy yourself that your jurisdiction allows you to have your data stored outside of your jurisdiction and take all steps necessary to get your own permissions to have your data stored at Lightyear’s discretion.

22.   Lightyear servers have SSL Certificates issued by leading certificate authorities, so all data transferred between users, suppliers, and the Service is encrypted both in transit and at rest. You consent to such encryption and storage. You may only access the system through a browser that supports the encryption security used in connection with the Service.

23.   Lightyear does not store your credit card or bank account details. Your details are not stored by the Service and cannot be accessed by Lightyear staff. Please see the Lightyear Pricing and Payments Policy for more information on your Payments to us.

24.   You can choose to stop using the Service at any time, by Suspension.  Or we, at our absolute discretion, may choose to remove your ability to use the Service, by Termination.

25.   If you 

                   A). Choose to actively cancel your monthly subscription for the Service and do not choose another plan within 90 days, or

                   B). Fail to renew your monthly subscription for 14 days after the monthly renewal date, or

                   C). Have 0 bulk credits in your account for 90 days,

then your account may be automatically Suspended.  Note - if you are a Child account, these rules apply to your Parent account.  You can re-activate your monthly subscription by re-entering your payment card details and re-selecting a monthly subscription.

26.   Suspension of Service will result in the temporary suspension of some functions of your Lightyear account.  These include, but are not limited to, the deactivation (but not deletion) of your @lightyear.cloud email address - any emails/docs sent to it will not reach your account, nor will they be stored in the lightyear.cloud mail server. 

27.   If you instigate Suspension of Service via our support team, any rights you have accrued in regard to Lightyear storing your docs will be honoured and your users will still be able to access the Lightyear account.

Permanent closure of Lightyear Service

28. In the event of your Lightyear Service being terminated indefinitely, your docs will be provided to you via a secure method. We have made contingency arrangements to ensure that your data will be available and provided to you for 90 days after any announcement of a permanent Termination of Services, after which all data and docs will be permanently deleted from Lightyear servers. If we Terminate your Service, any liability we have will be limited as per the Exclusion of Warranties and Limitation of Liabilities clause in these terms and conditions.

29. The Services may contain links to other third-party sites, services or resources. We do not endorse and are not responsible and liable for their availability, accuracy, and related content, products or services. These links are provided to you for your convenience, and you click on these links entirely at your own risk. You are solely responsible for your use of such websites or resources.

31. Some of our Services may require you to download software, either from a third-party or us. We are in no way liable for any loss on your part as a result of you downloading software from a third party. Lightyear hereby grants you a limited, non-exclusive, non-transferable, revocable license to use our software solely to access the Service.

32. Your license to use the software or your permission to use the site and its Service is automatically revoked if you violate these Terms. You must not directly or indirectly or through any interposed body corporate attempt to reverse engineer or decompile our software, or assist anyone to attempt to do so.

33. Our Service may automatically update the software on your device/s when a new version is available.

These Terms do not grant you any right, title, or interest in the Service, Software or the content of the Service.

34. The Software and other technology we use to provide the Service is our intellectual property. You may only use our intellectual property for the limited purpose of us providing the Service to you and for no other purpose. These Terms do not grant you any right to use the trademarks, logos or domain names or other brand features of Lightyear.

35. The following disclaimer, exclusion of warranties and limit of liability applies to the extent permitted by law. You may have a right to rely on guarantees that cannot be excluded under the Consumer Law of the jurisdiction of the Lightyear entity which is providing the Service to you.

36. You agree your use of the Service and the site is at your own risk. We warn you that the availability of the Service may be interfered with or affected by numerous factors, some of which are outside our control (including, without limitation, malfunction of equipment or software, internet access difficulties or delay or failure of transmission). Accordingly, the Service and the site are provided on an “as is” and "as available" basis without any warranties. We do not warrant that the site and the Service will be continuous, uninterrupted, timely, secure, fault free or virus free. All documents, illustrations, drawings, particulars, dimensions, performance data and other information on the site or made available by us are intended to represent no more than a general illustration of the Service and do not constitute a warranty of representation by us that the Service will conform to the same.

38. To the extent permitted by law, we and our employees, contractors and agents exclude all express or implied warranties, guarantees and conditions under statute or general law in connection with the site or the Service. Where such express or implied terms cannot be excluded, our liability for breach of any express or implied terms is limited to the following remedies (the choice of which is to be at our sole discretion):

In the case of goods one or more of the followings:
            A.   The replacement of the goods or the supply of equivalent goods;
            B.   The repair of the goods;
            C.   The payment of the cost of replacing the goods or of acquiring equivalent goods; or
            D.   The payment of the cost of having the goods repaired.

In the case of services one or more of the followings;
            A.   The supply of the services again; or
            B.   The payment of the cost of having the services supplied again by an entity, person or service of our choosing.

39. Without limiting any other clause in this Agreement, you release us and our employees, contractors and agents from all liabilities, actions, costs and expenses incurred or suffered by you in connection with the use of the site or the Service by you or your employees, contractors and agents, howsoever caused.

40. In addition to the above, we will not be liable to you for any special, indirect, consequential or economic loss or damage of any nature incurred or suffered by you in connection with your use of the site or the Service, howsoever caused, nor resulting from the Termination of the Service.

41. This clause survives termination of this Agreement.

Miscellaneous legal terms

42. The governance of the Terms of the use of the Service will be governed by the following:

For customers in Australia, New Zealand - New South Wales Law, in the Commonwealth of Australia
For customers in all other jurisdictions - Northern Ireland Law

43. Any claims arising out of or relating to these Terms or the Service or software must be litigated in the jurisdiction set out above, and both parties consent to venues and personal jurisdictions there, and that the language of any dispute resolution there will be English.

44. These Terms constitute the entire and exclusive agreement between you and Lightyear with respect to the Service, and they supersede and replace any other agreements, Terms and conditions applicable to the Service.

45. These Terms create no third-party beneficiary rights.

46. Lightyear’s failure to enforce a provision is not a waiver of its right to do so later.

47. If a provision of this agreement is found unenforceable the remaining provisions of the Agreement will remain in full effect and an enforceable term will be substituted reflecting our intent as closely as possible.

48. You may not assign any of your rights in these Terms, and any such attempt is void, but Lightyear may assign its rights to any of its affiliates or subsidiaries, or to any successor in interest of any business associated with the Service.

Privacy

49. Lightyear considers there to be 2 distinct types of data:

●  Personal (Ordinary) information - refers to information that relates to an identifiable person or data that
can possess identifiers and therefore identify a specific person.
●  Doc-data - refers to the Docs, any data extracted from them, any notes added to them, and the emails in which they were sent into Lightyear

In order to ensure compliance with privacy laws in varying jurisdictions, and to ensure ease of use of the Service, we choose to identify and treat the different data types distinctly. We have created a separate Data Processing Agreement which forms part of this overall terms of Service Agreement.

50. This Privacy Policy applies to your access to the Service, regardless of how or from where you access it. By using the
Service you consent to the collection, transfer, processing, storage and disclosure of your personal information in accordance with this Privacy Policy, and any other uses described in this Privacy Policy.

51. Users can access the Service through our website www.lightyear.cloud, through applications on devices (sometimes
referred to as Apps), through APIs, or they can access the site via third party web links or third-party Apps. A “Device” is any computer used to access the Service and it may be (but not limited to) a computer, laptop, palmtop, desktop, tablet, smartphone, mobile phone or other consumer electronic device.

52. It should be noted that if we provide links to third parties websites, or if we suggest to you third party services which are outside of our ownership or control, that the privacy policies of those third parties may be different from our own, and as such their privacy policy will govern transactions that you may undertake on those sites or through
your dealings with those parties.

53. Whilst your privacy is important to us, Lightyear may monitor and record aspects of your use of the Site. The Lightyear Privacy Policy will regulate the information we collect.

Personal Information you Provide

54. We may collect your personal information for the purposes of providing the Service. We will only collect your personal information to the extent necessary for us to perform the Service. Particulars of how we collect and use your personal information are set out below. You consent to such collection and use. You can request for personal
information to be permanently deleted at any time as per GDPR regulations.

55. When you register as a user, and when you register a company, we collect some personal information including, but not limited to, your name, telephone number, email address, billing information, fax number, location, company details and postal addresses.

56. You may also provide us with contact information for other persons or entities in order to allow us to allow you to send messages to those persons or entities.

57. You may also ask us to use your social network information if you give us access to your social network connection services.

Other Information you Provide

58. You may also ask us to import information from other computer systems, such as supplier information from your ERP or Accounts System, such as Supplier Names, Supplier details, Supplier payment information, GL Codes, cost centres, etc.)

59. We may also continue to store other files that you upload (such as price-list files, GL Code, Supplier Cards etc) until
termination of the Service, or until such time as you delete them from the Service.

60. You may also, by the nature of the Service, provide us with information concerning who your suppliers and customers are, and the products, services and prices that you buy and sell from and to them.

61. We may also receive information either from you directly or from our partners or suppliers that you interact with.

62. When you use the system we automatically record information about your use of the service. This is referred to as “log data”. This log data includes, but is not limited to, your devices IP address, browser type, the web page visited before ours, the information you search for through our website, locale preferences, ID numbers associated with
your devices, your mobile carrier, data and time stamps associated with transactions, system configuration information, metadata concerning your files, and other interactions with the Service. We use Google Analytics as well as our own programming to capture this information. To view what information might be collected, please visit
http://www.google.com/intl/en/analytics/privacyoverview.html.

63. We may also use cookies to save your registration ID and login password for future logins to the Service. We may also use session ID cookies to enable certain features of the Service and to better understand how you interact with the Service. Through your browser settings, you can manage its cookie settings. 

Sharing the information (personal or other)

64. We will use and disclose your information for the primary purpose of performing the Service to you. However, we may also need to use your personal information for the following purposes. You consent to us using your personal information for this purpose.

65. Your own individual and your company information are listed in the Admin section of the site, and to some degree, you are able to change that information. It should be noted that your username (as you set it) would be visible to other users of the system that you communicate with.

66. Lightyear does also employ the services of third parties to help us provide the Service to you. They may have access to your information as required in order to permit them to perform their obligations to us. Lightyear will ensure that any such third parties are GDPR compliant where relevant. This information may be stored in the UK or in any other jurisdiction that Lightyear operates. Lightyear may be required to respond to subpoenas or court orders or be asked to respond to other legitimate requests for your information from appropriate law enforcement or governmental authorities, from within the UK or overseas. We may not necessarily provide you with notice of such requests. We will only release information to such third parties if we feel it is appropriate to comply with the law, prevent fraud, protect the safety of a person from death or serious bodily injury, or to protect Lightyear’s property rights, employees or agents, or the rights of our users.

67. Lightyear also reserves the right to report any suspected unlawful activity to the appropriate authorities. Any such report will be done without prior notice to you, and you consent to such disclosure by us.

68. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, or a restructure with other affiliate companies, your information may be transferred as part of that transaction.

69. We may disclose your non-personal, non-private or aggregated information to third parties.

70. If you choose to use one of our public forums or blogs you should be aware that the information that you post there may be read, collected and used by others who access them. Your posts to these forums may remain even when you cancel your account. We do retain the right to remove posts at our discretion, without any notification to
you and without making any compensation to you.

71. We may also need to disclose your personal information to related companies, our consultants and professional advisers or our debt collection service.

Doc-data - your docs, their emails and their content

72. In using our Service, you or your suppliers need to provide us with your bills/invoices, credit notes, statements and other financial statements (your “docs”) in order to allow us to copy and extract data from them and provide the Service to you. In doing so, you or they are stating that the information contained within the docs and any
associated email or communication which is sent to Lightyear is not confidential, and you provide consent to us to parse the email, extract data, and store the resulting doc-data. You retain full ownership of your docs, but we do retain the right to use the doc-data to provide the Service to you, and to other Lightyear users. We also retain the
right to store the doc-data indefinitely until you instruct us to delete them from our system (see section on Deleting your Data). These Terms do not give us any right to own the docs, emails or any intellectual property contained within or upon them, except for the limited rights that are needed to provide the Service.

73. The communication chain/s that come with the docs (and form part of the doc-data) form part of your audit history. By sending communications and docs into Lightyear you acknowledge that we cannot separate the communications from the rest of the doc-data, and that the communications cannot be deleted without deleting
all the doc-data.

74. Of the docs that you or your suppliers send into your Lightyear account, you decide which files we store on your behalf. We will continue to store any files that have not been deleted under the Doc-data deletion rules (outlined below) and subject to you complying with the Lightyear Pricing & Payment Policy.

75. We will not share detailed, personal or confidential doc-data, with any third party, except where it is necessary to provide the Service to you, or where you authorize us to do so. We may however use non-personal, summary or aggregated doc-data in order to provide you and other users with the Service.

76. You may request us to do any of the following; forwarding docs to third parties, downloading docs from our servers through your browser, checking docs for you, storing or transferring docs for you. If you instigate an action either on the site, by email, letter, telephone or any other medium, you are giving us absolute authority (consent) to carry
out the action on your behalf either directly or via third parties we work with to provide the Service. This consent does not allow us to do anything with that information apart from providing the Service.

77. As a customer in a supply chain, by forwarding the docs to your Lightyear account, or asking your supplier to send them to it directly on your behalf you are warranting that you own those documents and that you are authorizing us to perform services relating to those docs for you. You give consent to us parsing the emails, process those docs,
and store the doc-data on your behalf. You still need to authorize the docs in order to validate them.

78. As a supplier in a supply chain, if you send the Service invoices to distribute to customers on your behalf you are warranting that the sales invoices are yours and that they are legitimate. We are simply delivering those documents on your behalf, and by that delivery, we are not in any way validating them for you. You are also authorising us to process those docs on behalf of yourself and/or your customers, and store the doc-data on behalf of you and/or your customers. We cannot be held responsible or liable for a customer of yours not approving an
invoice in the Lightyear network or failing to pay an invoice.

79. Whilst we will make every effort to ensure that bills get delivered only to the electronic address that you provide to us, you release us and our employees, contractors and agents from any liability for any invoices that are delivered to an incorrect electronic address; or any invoices that are not delivered at all, or in a format that renders the
invoice unusable by the recipient howsoever caused.

Downloading your docs

80. At any stage, you may request a download of the docs that Lightyear stores on your behalf, and that it has received
as part of providing the Service to you. This service will incur a charge proportionate to the costs incurred by Lightyear to facilitate the request. We may retain your information as necessary to comply with a legal obligation, resolve disputes, and enforce our agreements. Transferring your docs to you does not release you from any obligation to pay us for the Services that we have provided for you.

Deleting your doc-data

81. At any stage, you may request a deletion of the doc-data that Lightyear stores on your behalf, and that it has collected as part of providing the Service to you. We may retain your information as necessary to comply with a legal obligation, resolve disputes, and enforce our agreements. Deleting your doc-data for you does not release you from any obligation to pay us for the Service that we have provided for you. Please note that there may be latency in your request.

82. Lightyear reserves the right to delete doc-data under the following conditions:

• If a doc has remained in a Processing, Approvals, Review, Signed Off, Disputed or Inventory tab for 180 days without having been moved to or from another tab, the doc-data relating to the doc will be deleted,
  but if the doc-data has been exported to either your accounting software or your inventory system, the doc-data will not be deleted.
• If you sign up for a Lightyear account, and the account is not set to be a Child of a Parent, Lightyear may delete the account and all of the doc-data after 180 days after your free-trial period expires unless you
  have bought a monthly or a bulk-buy plan during those 180 days. In addition, Lightyear may also delete the Lightyear account without any further warning.
• In addition, any doc-data that has been in your trash for 30 days may be deleted from your trash.

Data Security

83. We take all reasonable steps to protect your personal information from unauthorized access, modification and disclosure. We use firewalls to help prevent access to information in our system.

Data Quality

84. We take all reasonable steps to ensure that the personal information we collect, use and disclose is accurate,
complete and up to date. These steps include allowing you to update your information in the Admin section of the
site. Please note you are responsible for updating your own personal information by using this section of the site.

Resolving your privacy concerns

85. If you have any questions relating to this Privacy Policy or you believe we have failed to maintain the privacy of your
personal information, please contact our privacy officer below. The privacy officer will respond to your enquiries as
soon as reasonably possible.

Privacy / Data Protection Officer

86. The following are the contact details for our privacy officer. Address: The Lightyear Corporation, Unit 2, Concourse 2, Catalyst, Queens Road, Belfast BT3 9DT, United Kingdom Email: [email protected]

Our policy towards children

87. The Service is designed for businesses, or individuals old enough to trade as though they were a business. We do not knowingly collect information from children. Anyone under the age of 18 is not permitted to use this site unless you are employed by an entity that uses this site and are using this site under the supervision of an adult employed
by that entity. If you are using this site, you warrant that you are either 18 years or older or are employed by an entity that uses this site and supervised by an adult employed by that entity. If you are under 18 years old, we ask that you stop using the site now unless you satisfy the criteria in this clause.

Employees

88. This clause only applies to our employees. If you log into the Service as part of your duties as an employee, your details may be recorded on the audit trail of the document. If this  happens, in order to ensure data integrity you forgo your rights (under GDPR or any other legislation) to remove your personal information from the Service.

Feedback

89. We always value feedback, but be aware that any feedback, comments or suggestions you send to us or post in our forums (either on the site or external to it) may be used by us without any obligation to you.

Lightyear Acceptable Use Policy

The below is a non-exhaustive list of actions that we consider to be not acceptable. If we consider that you or one of your account users to not be using Lightyear in an acceptable way, at our absolute discretion we may Suspend your/their use of the Service, and/or Terminate your/their Lightyear account. In addition, prior to or after the Suspension or Termination, we may choose to break any Parent/Child structure that might be in place, thereby creating Standalone accounts.

90. You must not attempt to circumvent site security for any reason, nor must you allow or facilitate others to do so. In addition, you must not use the site to:

91. Represent yourself as being someone that you are not

92. Impersonate or misrepresent your affiliation with any person or entity

93. Promote or advertise products or services other than your own without appropriate authorization

94. Mislead or deceive

95. Abuse Lightyear introductions and referrals to get more credits than deserved

96. Send fraudulent documents

97. Send unsolicited or unwelcome messages, or advertisements or promotions

98. Send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”

99. Receive or distribute any documents of an illegal nature such as, but not limited to, pornography, terrorist material,
or material that advocates bigotry, religious, racial or ethnic hatred

100. Post or transmit spam, junk mail or chain letters, or overload any part of the site and Service by flooding,
spamming or mail-bombing.

101. Cause or facilitate the spreading of a virus or other harmful objects, or plant malware or otherwise use the Service
to distribute malware

102. Access or search the Service by any means other than the publicly supported interfaces (for example, “scraping”)

103. Probe, scan or test the vulnerability of any system or network

104. Breach or otherwise circumvent any security or authentication measures

105. Post or transmit information that is defamatory or that infringes the rights of a third party, including right of privacy
and publicity

106. Breach any law, third party rights or any applicable codes or regulations in your country of origin or on any other
country where the site is available

107. Collect or store personal data about others without their permission

108. Promote in any way illegal or unwelcome activities; and

109. Undertake promotions or commercial activity

Lightyear Pricing & Payment Policy

General

110. When you first sign up for the Service, you can initially use the Service free of charge for 30 days, or until you consume 250 credits (whichever comes first) in order to evaluate if it is right for you – your Free Trial Period (FTP).

111. At the end of the FTP, you must then choose a pricing plan before you can export any further docs or create any further Purchase Orders. Only Admins and AP permissions are allowed to buy plans (and opt-in/out of Overage Policy).

112. You are under no obligation to continue to use the Service after the FTP, but if you decide not to enter into a payment plan within 180 days of the end of your FTP we reserve the right to delete all of your doc-data without further notice, as per the Doc Data Deletion policy.

113. If you choose to buy a monthly plan during the FTP, your FTP will immediately come to an end, and you will start your first Monthly Billing Cycle (MBC).

114. If you choose to buy a bulk-buy plan during the FTP, your FTP will immediately come to an end, and your Bulk Buy Period (BBP) will begin.

115. With the Service, you are charged for:

• The number of bills, receipts and credit notes you export or manually archive, and
• The number of statements that you send to the Statement archive, either manually or via the automatic Statement reconciliation feature, and 
• The number of Purchase Orders that you create, or import from a third party system

116. A bill export is an export of bill data to any other system via our APIs or CSV export feature or if you send document data to the Lightyear Archive without export. Each bill exported or manually archived costs one credit. If you export a bill to an accounting system, and via another export method, you will only be charged for the first export of that Bill for 1 bill export credit. You can also choose to manually archive a bill instead of exporting it to an accounting or inventory system. If that bill has already consumed a credit as a result of export to an accounting or inventory system, the process of manually archiving it will not consume another credit. The filing of a Statement is the process of either manually marking a Statement as such or using Lightyear automatic Statement data extraction
and filing. Note - if you are on a monthly recurring plan (MRP), you will need to opt-in for overage (see the Overage section below) in order to file a Statement either manually or by using the automatic Statement data-extraction (and filing). A purchase order is ‘created’ once it is moved beyond draft status if created within Lightyear, or once
the Purchase Order is imported into the Purchase Order workflows via the Purchase Order upload function.

117. Once a bill has been exported, it is filed in your online archive where it will be stored for you for the regulatory period relevant to your jurisdiction. Should you require your bills to be stored for longer, please email [email protected] and we will discuss this with you.

118. If at any stage you do not have a current payment plan in place, you will be unable to export bills from the Service, raise or import Purchase Orders or view a Statement that has been filed by the Service when you were out of credits. However, you will be able to continue to receive bills into the Service for a further 180 days and you will continue to be able to view your filing cabinet for any bills that you have previously exported under a paid pricing plan, subject to the rules relating to Suspension of Service. After the 180 days, if you have not purchased a plan during those 180 days, your @lightyear.cloud mailbox will be suspended, meaning you will no longer be able to
receive any documents into your Lightyear account).

119. Lightyear does not store your credit card or bank account details. Your details are not stored by the Service and cannot be accessed by Lightyear staff. Your credit card and bank account details are encrypted and securely stored by Stripe who manage the collection of payments on our behalf.

120. We reserve the right to change our pricing and charges at any time, but we will always give you 30 days’ notice.

Parent/Child Structure

121. If you choose for your first account to be a Parent account (under which you can register Child accounts in the future), the Child accounts will enjoy the same FTP as your Parent had. Child accounts do not get their own FTP beyond the 30 days/250 credits that the Parent/trial account was given.

122. If you as a Parent register a Child account, you are warranting that you have permission from the Directors/Officers of that company to register a Child account on their behalf.

123. If a Lightyear account is set up as a Child account of a Parent, the Child account will remain under the Parent until such times as an Admin of the Parent account and an Admin of the Child account both instruct Lightyear support, within one email thread, to break the Parent/Child relationship.

124. As a Parent you are responsible for purchasing credits during an MBC so that your Child accounts can continue to use the Service. If you fail to do so, and your Child account has been unable to export for 21 days, underwritten instruction from any Director/Officer of the Child account, we retain the right to break the Parent/Child structure, turning the Child account into a Standalone account. In these circumstances, we will not require the conditions of the clause immediately prior to this one to be met. Turning the account into a Standalone account will allow them to buy their own plan, and to continue to use the Service.

Pricing plan - monthly (recurring payments)

125. At the end of your FTP, you will be asked to choose and pay for a monthly plan (or a Bulk Buy Plan – see below)

126. Lightyear monthly recurring plans (MRPs) offer an increasing number of credits as you move to larger plans, in effect bringing down the cost for each bill export.

127. If you decide upon an MRP, you will enter a Monthly Billing Cycle (MBC) and you will also be given the option to opt-in to Lightyear’s Overage Policy (see below).

128. At the end of your MBC, any credits that you have not used during your MBC will expire.

129. At the end of your MBC, you will automatically be charged the same MRP again unless you have chosen to change that MRP during the MBC, or have cancelled it.

130. If during an MBC you change to a larger MRP, you will be given the choice to have that plan take effect immediately, or at the start of your new MBC.

131. If during an MBC you change to a smaller MRP, you will be given the choice to have that plan take effect immediately, or at the start of your new MBC.

132. If during an MBC you cancel your subscription, any unused credits will remain available to you until the end of the current MBC, after which no new payments will be taken.

133. Stripe will automatically take that payment from you via the method you have nominated and will continue to do so until you cancel your plan.

Overage Policy

134.The Overage Policy is designed to make life easier for you during months where you need to process a few more bills than your monthly recurring plan allows for. The Overage Policy is subject to Fair Use limits. If your monthly overage credit should be more than 30% higher than your Monthly Billing Plan for 2 consecutive months, you must
then move up to the next available plan.

135. If the Overage Policy has been accepted (by an Admin), and you run out of credits during an MBC, but you still have more bills to export, the person exporting (and Admin or an AP user) will be presented with one of three options:

a. Choose to continue exporting, and Lightyear will bill you an additional charge (Previous Month Overs – PMO) at the start of your next MBC for the number of extra bills you exported in this MBC, or

b. Upgrade to a larger monthly recurring plan, or

c. Wait until your next MBC kicks in before exporting

136. The PMO will be the number of extra credits used in the previous month, multiplied by the cost of each credit in the previous month’s MRP.

137. If the Overage Policy has not been accepted, only options (b) and (c) will be available to an Admin user, but an Admin user will always be able to go to their Settings tab and opt into the Overage Policy.

Pricing Plans - Bulk Buy (one-off payment)

138. Lightyear bulk buy plans (BBP) offer an increasing number of credits as you move to larger plans, in effect bringing down the cost for each bill export.

139. BBP credits have an expiry of 6 months from the purchase date.

140. If you use all your credits or they expire, you will have to make another plan purchase before being able to export any more bills.
141.A BBP cannot be cancelled and refunds are not available.

142. If you have any unused credits at the time of purchase of a new BBP, the unused credits will be carried over and honoured until the expiry date of the new BBP.

Unpaid debt

143. If you fail to pay any debts owed to Lightyear after 30 days of them becoming due, Lightyear may take any or all of
the following actions, at its sole discretion:

• Terminate the Agreement and your use of the Service and the Website
• Suspend your use of the Service and the Website for any definite or indefinite period of time
• Suspend or terminate access to all of or any doc-data that is stored for you by the Service.
• Charge interest on the debt until such times as the debt (including interest) is paid in full
• Break Parent/Child structures without either a Parent or Child’s permission or instruction (allowing your Child accounts to continue using the Service as Standalone accounts)

Support vs Training

144. At Lightyear, we want to support you every step of the way. We offer Live Chat, telephone and ticketed support, details of which can be found on our website. This ongoing support is subject to a fair use policy. Support (which is free) should not be confused with training (which is chargeable). If training for you or your team is needed, we will
prepare a quote for you, and once the quote is accepted, we will lock that training in with one of our onboarding specialists.

Complaints Procedure

145. Dispute Resolution: Most of your concerns can be resolved quickly by contacting the support team via the in product chat tool, or via email to the support team. If you are unhappy with the resolution provided, you can escalate your complaint to a member of the Lightyear management team via the support channels. A member of the management team will respond to your complaint within 48 hours. If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to the local ombudsman service or equivalent.

Lightyear GDPR Policy

What is GDPR?

• 146. The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and
  privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU.
  GDPR regulation took effect on 25 May 2018.
  Is Lightyear GDPR compliant?
  147. Lightyear complies with all requirements under the GDPR regulations including, but not limited to:
• Ensuring personal data is used for authorised purposes and accessed only by authorised persons where
  applicable.
• Clear and transparent terms and conditions and opt-in’s for use of data and the ability to opt-out at any
  time.
• Access to view and edit your data and providing the right to be forgotten on the Lightyear system
• Ensuring adequate due diligence is performed on any and all third party companies GDPR compliance,
  with which Lightyear engages to host or process any data.
• Storing and handling data within a GDPR approved jurisdiction. Like many leading Software as a Service
  companies, we engage a third-party hosting provider (Amazon Web Services) and choose to house our
  data in a GDPR compliant region.
• Designated internal Security Officer.

More information can be found in our Security & Privacy Policies. If you have any questions please reach out to us.

Lightyear Cookie Policy

148. Lightyear and its partners may use cookies and other tracking technologies such as pixels and web beacons on the Services to administer the Services, track your movements around the Services, analyse trends, serve targeted advertisements, and gather demographic information. You can control the use of cookies at the individual browser level. Our third-party partners may use cookies or other tracking technologies to provide you with advertising on
other sites based upon your browsing activities and interests.

Opting Out

149. You will be prompted to accept or decline our cookie notice when you first visit our website. You can also opt-out of our cookie tracking at any stage via your web browser settings area

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