<!-- OneTrust Cookies Consent Notice start for lightyear.cloud --> <script src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="0197a69a-8630-7f3b-bd4c-caeb8c6dff1c" ></script> <script type="text/javascript"> (function () { // --- Script version 2.0 (21/05/2026) --- var RULES = [ { test: /\/\/(?:www\.)?youtube(?:-nocookie)?\.com\//i, groups: ["C0003"] }, { test: /\/\/youtubei\.googleapis\.com\//i, groups: ["C0003"] }, { test: /\/\/[is]\.ytimg\.com\//i, groups: ["C0003"] }, { test: /\/\/yt3\.ggpht\.com\//i, groups: ["C0003"] }, { test: /\/\/(?:player\.)?vimeo\.com\//i, groups: ["C0003"] }, { test: /\/\/[fi]\.vimeocdn\.com\//i, groups: ["C0003"] }, { test: /\/\/munchkin\.marketo\.net\//i, groups: ["C0004"] }, { test: /\/\/(?:cdn\.)?biz(?:ible|ibly)\.com\//i, groups: ["C0004"] }, { test: /\/\/adobedc\.net\//i, groups: ["C0004"] }, // OptinMonster - a, api and cdn subdomains { test: /\/\/(?:a|api|cdn)\.omappapi\.com\//i, groups: ["C0004"] }, { test: /\/\/tracker\.gaconnector\.com\//i, groups: ["C0004"] }, { test: /\/\/static\.hotjar\.com\//i, groups: ["C0004"] }, { test: /\/\/js\.hs-scripts\.com\//i, groups: ["C0004"] }, { test: /\/scripts\/custom-gclid\.js\//i, groups: ["C0004"] }, { test: /\/\/js\.hub(?:spot|sforms\.net|scta\.net|sadspixel\.net|s-analytics\.net|s-banner\.com)/i, groups: ["C0004"] }, { test: /\/\/(?:bat\.|c\.)?bing\.com(?:\/api)?\//i, groups: ["C0004"] }, { test: /\/\/clarity\.ms\//i, groups: ["C0004"] }, { test: /\/\/(?:www\.)?msn\.com(?:\/api)?\//i, groups: ["C0004"] }, { test: /\/\/(?:snap\.|px\.ads\.|www\.)?linkedin\.com(?:\/px)?\//i, groups: ["C0005"] }, { test: /\/\/platform\.linkedin\.com\//i, groups: ["C0005"] }, ]; var IFRAME_RULES = [ { test: /youtube(?:-nocookie)?\.com|youtu\.be/i, groups: ["C0003"] }, { test: /(?:player\.)?vimeo\.com/i, groups: ["C0003"] }, ]; var VIDEO_RULES = [ { test: /youtube(?:-nocookie)?\.com|youtu\.be/i, groups: ["C0003"] }, { test: /vimeo(?:cdn)?\.com|player\.vimeo\.com/i, groups: ["C0003"] }, { test: /(?:fast\.)?wistia\.com/i, groups: ["C0003"] }, { test: /(?:players\.)?brightcove\.com/i, groups: ["C0003"] }, { test: /vidyard\.com/i, groups: ["C0003"] }, { test: /jwp(?:layer|cdn)\.com/i, groups: ["C0003"] }, { test: /cloudinary\.com/i, groups: ["C0003"] }, { test: /streamable\.com/i, groups: ["C0003"] }, ]; var cookiePatterns = { C0003: [ /^YSC|^VISITOR_(?:INFO|PRIVACY)|^PREF|^GPS|^CONSENT|_Secure-ROLLOUT|^LOGIN_INFO|^SIDCC|^[HS]SID|^[AS]?APISID|^DEVICE_INFO|^CONSISTENCY|^(?:use_hitbox|remote_sid)/, /^vuid|^player|^_(?:abexps|gcl|calendly)|^continuous_play|^has_logged_in/, /calendly/, ], C0004: [ /gaconnector|_biz|_BUID|^_biz_(?:uid|nA|pendingA|sid|flagsA)|^m(?:kto|kt)_|^_mkto_trk|^__hs[ctscr]?|hubspot|_uet|MUID|_cl[ck]k|MSN/, // OptinMonster cookies /^_omappv[ps]|^om-|^omSeen-|^omSuccess-|^omFolders(?:Optin|Closed)|^omLast(?:Seen)|^omVisits/, ], C0005: [ /^li_|^lidc|^b[sc]cookie|^lang|^(?:Analytics)?SyncHistory|^UserMatchHistory/, ], }; function matchRule(src, rules) { rules = rules || RULES; for (var i = 0; i < rules.length; i++) if (rules[i].test.test(src)) return rules[i]; return null; } function hasConsent(req) { var g = (window.OneTrustActiveGroups || window.OnetrustActiveGroups || "").split(","); return req.every(function (id) { return g.indexOf(id) !== -1; }); } function isMunchkinNode(node) { return /\/\/munchkin\.marketo\.net\//i.test(node.getAttribute("data-gated-src") || node.getAttribute("src") || ""); } // --- Restore a blocked script element --- function restoreScript(node) { var replayQ = null; if (isMunchkinNode(node) && window.Munchkin && window.Munchkin.__otStub) { replayQ = window.Munchkin.__q ? window.Munchkin.__q.slice() : null; try { delete window.Munchkin; } catch (e) { window.Munchkin = undefined; } } var s = document.createElement("script"); ["src","async","defer","noModule","crossorigin","referrerpolicy","integrity","nonce"].forEach(function (a) { var v = node.getAttribute(a); if (v !== null) s.setAttribute(a, v); }); var t = node.getAttribute("type"); s.type = t && t !== "text/plain" ? t : "text/javascript"; if (node.onload) s.onload = node.onload; if (node.onerror) s.onerror = node.onerror; if (node.onreadystatechange) s.onreadystatechange = node.onreadystatechange; if (node.text && !s.src) s.text = node.text; if (isMunchkinNode(node) && replayQ) { s.addEventListener("load", function () { if (window.Munchkin && typeof window.Munchkin.init === "function") { replayQ.forEach(function (item) { var m = item[0]; if (typeof window.Munchkin[m] === "function") window.Munchkin[m].apply(window.Munchkin, item[1] || []); }); } }); } node.replaceWith(s); } function restoreAllEligible() { document.querySelectorAll('script.optanon-blocked[type="text/plain"][data-gated-src]').forEach(function (n) { var src = n.getAttribute("data-gated-src") || ""; var rule = matchRule(src); if (rule && hasConsent(rule.groups)) restoreScript(n); }); } // --- Video placeholder --- var videoIdCounter = 0; function createPlaceholder(type, uniqueId) { var el = document.createElement("div"); el.className = "optanon-video-placeholder"; if (uniqueId) el.id = "optanon-placeholder-" + uniqueId; el.style.cssText = "position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);text-align:center;padding:20px;background:rgba(0,0,0,0.8);color:white;border-radius:5px;z-index:10;"; el.innerHTML = "<p>Video Consent Required</p><p>This " + type + " requires your consent to load content from third-party providers.</p>" + "<button onclick='window.OneTrust.ToggleInfoDisplay()' style='margin-top:15px;padding:12px 24px;background:#E4173F;color:white;border:none;border-radius:24px;cursor:pointer;font-size:16px;'>Manage Preferences</button>"; return el; } // --- Block / restore HTML5 video --- function blockVideo(video) { if (video.hasAttribute("data-blocked")) return; var src = video.getAttribute("src") || video.getAttribute("data-src") || ""; var sources = video.querySelectorAll("source"); var rule = matchRule(src, VIDEO_RULES); if (!rule) { for (var i = 0; i < sources.length && !rule; i++) rule = matchRule(sources[i].getAttribute("src") || "", VIDEO_RULES); } if (!rule && video.hasAttribute("data-require-consent")) rule = { groups: ["C0003"] }; if (!rule || hasConsent(rule.groups)) return; var uid = ++videoIdCounter; video.setAttribute("data-consent-required", rule.groups.join(",")); video.setAttribute("data-video-unique-id", uid); video.classList.add("optanon-blocked-video"); if (video.src) { video.setAttribute("data-blocked-src", video.src); video.removeAttribute("src"); } if (sources.length) { video.setAttribute("data-blocked-sources", JSON.stringify( Array.prototype.map.call(sources, function (s) { return { src: s.src, type: s.type, media: s.media }; }) )); while (video.firstChild) video.removeChild(video.firstChild); } Object.assign(video.style, { position: "relative", backgroundColor: "#f0f0f0", minHeight: video.style.height || "315px", minWidth: video.style.width || "560px" }); video.removeAttribute("autoplay"); video.removeAttribute("controls"); video.setAttribute("data-blocked", "true"); var ph = createPlaceholder("video", uid); if (video.parentElement) { if (!/(absolute|relative|fixed)/.test(video.parentElement.style.position)) video.parentElement.style.position = "relative"; video.parentElement.appendChild(ph); video.setAttribute("data-placeholder-id", ph.id); } } function restoreBlockedVideos() { document.querySelectorAll("video.optanon-blocked-video").forEach(function (video) { if (!hasConsent((video.getAttribute("data-consent-required") || "").split(","))) return; var phId = video.getAttribute("data-placeholder-id"); if (phId) { var ph = document.getElementById(phId); if (ph) ph.remove(); } video.parentElement && video.parentElement.querySelectorAll(".optanon-video-placeholder").forEach(function (p) { p.remove(); }); var bSrc = video.getAttribute("data-blocked-src"); if (bSrc) { video.src = bSrc; video.removeAttribute("data-blocked-src"); } var bSources = video.getAttribute("data-blocked-sources"); if (bSources) { try { JSON.parse(bSources).forEach(function (sd) { var s = document.createElement("source"); s.src = sd.src; if (sd.type) s.type = sd.type; if (sd.media) s.media = sd.media; video.appendChild(s); }); } catch (e) { console.error("Error parsing video sources:", e); } video.removeAttribute("data-blocked-sources"); } video.setAttribute("controls", "true"); ["data-blocked","data-consent-required","data-placeholder-id","data-video-unique-id"].forEach(function (a) { video.removeAttribute(a); }); video.classList.remove("optanon-blocked-video"); Object.assign(video.style, { backgroundColor: "", minHeight: "", minWidth: "", position: "" }); video.load(); }); document.querySelectorAll(".optanon-video-placeholder").forEach(function (ph) { var uid = ph.id.replace("optanon-placeholder-", ""); var vid = document.querySelector('[data-video-unique-id="' + uid + '"]'); if (!vid || !vid.hasAttribute("data-blocked")) ph.remove(); }); } // --- Block / restore iframes --- function blockIframe(iframe) { var src = iframe.getAttribute("src") || iframe.getAttribute("data-src") || ""; var rule = matchRule(src, IFRAME_RULES); if (!rule || hasConsent(rule.groups)) return; if (iframe.src) { iframe.setAttribute("data-blocked-src", iframe.src); iframe.removeAttribute("src"); } iframe.setAttribute("data-consent-required", rule.groups.join(",")); iframe.classList.add("optanon-blocked-iframe"); iframe.style.cssText += "background-color:#f0f0f0;min-height:" + (iframe.style.minHeight || "315px") + ";"; var ph = createPlaceholder("video"); if (iframe.parentElement) { if (!/(absolute|relative)/.test(iframe.parentElement.style.position)) iframe.parentElement.style.position = "relative"; iframe.parentElement.appendChild(ph); iframe.setAttribute("data-placeholder-id", ph.className); } } function restoreBlockedIframes() { document.querySelectorAll("iframe.optanon-blocked-iframe").forEach(function (iframe) { var bSrc = iframe.getAttribute("data-blocked-src"); if (!bSrc || !hasConsent((iframe.getAttribute("data-consent-required") || "").split(","))) return; var ph = iframe.parentElement && iframe.parentElement.querySelector(".optanon-video-placeholder"); if (ph) ph.remove(); iframe.src = bSrc; ["data-blocked-src","data-consent-required"].forEach(function (a) { iframe.removeAttribute(a); }); iframe.classList.remove("optanon-blocked-iframe"); iframe.style.backgroundColor = ""; iframe.style.minHeight = ""; }); } // --- Dynamic iframe src interception --- var _origCreateElement = document.createElement; document.createElement = function (tag) { var el = _origCreateElement.call(document, tag); if (tag.toLowerCase() === "iframe") { var desc = Object.getOwnPropertyDescriptor(el, "src") || Object.getOwnPropertyDescriptor(HTMLIFrameElement.prototype, "src"); Object.defineProperty(el, "src", { get: function () { return this.getAttribute("src"); }, set: function (v) { var rule = matchRule(v, IFRAME_RULES); if (rule && !hasConsent(rule.groups)) { this.setAttribute("data-blocked-src", v); this.classList.add("optanon-blocked-iframe"); this.setAttribute("data-consent-required", rule.groups.join(",")); } else { desc.set.call(this, v); } }, configurable: true, }); } return el; }; // --- DOM insertion hooks --- ["appendChild", "insertBefore", "replaceChild"].forEach(function (m) { var orig = Node.prototype[m]; Node.prototype[m] = function (child) { if (child) { if (child.tagName === "IFRAME") { try { blockIframe(child); } catch (e) {} } else if (child.tagName === "VIDEO") { try { blockVideo(child); } catch (e) {} } } var result = orig.apply(this, arguments); if (child) { if (child.tagName === "IFRAME") setTimeout(function () { blockIframe(child); }, 0); else if (child.tagName === "VIDEO") setTimeout(function () { blockVideo(child); }, 0); } return result; }; }); // MutationObserver for innerHTML insertions var mediaObserver = new MutationObserver(function (mutations) { mutations.forEach(function (mutation) { mutation.addedNodes.forEach(function (node) { if (node.tagName === "IFRAME") blockIframe(node); else if (node.tagName === "VIDEO") blockVideo(node); if (node.querySelectorAll) { node.querySelectorAll("iframe").forEach(blockIframe); node.querySelectorAll("video").forEach(blockVideo); } }); }); }); function startObserving() { mediaObserver.observe(document.body, { childList: true, subtree: true }); blockExistingMedia(); } function blockExistingMedia() { document.querySelectorAll("iframe").forEach(blockIframe); document.querySelectorAll("video").forEach(blockVideo); } document.body ? startObserving() : document.addEventListener("DOMContentLoaded", startObserving); // --- Tracking pixel blocking --- var PIXEL_DOMAINS = /bizible\.com|bizibly\.com|adobedc\.net/; function blockPixel(img) { var src = img.src || img.getAttribute("src") || ""; if (PIXEL_DOMAINS.test(src) && !hasConsent(["C0004"])) { img.setAttribute("data-blocked-src", src); img.removeAttribute("src"); img.style.display = "none"; } } var pixelObserver = new MutationObserver(function (mutations) { mutations.forEach(function (mutation) { mutation.addedNodes.forEach(function (node) { if (node.tagName === "IMG") blockPixel(node); }); }); }); if (document.body) { pixelObserver.observe(document.body, { childList: true, subtree: true }); document.querySelectorAll("img").forEach(blockPixel); } // --- Custom video click-to-load interception --- function interceptVideoButtons() { document.querySelectorAll(".js-video[data-video-url], .video[data-video-url]").forEach(function (container) { var videoUrl = container.getAttribute("data-video-url"); if (!videoUrl) return; var groups = /youtube\.com|youtu\.be/.test(videoUrl) ? ["C0003"] : /vimeo\.com/.test(videoUrl) ? ["C0003"] : null; if (!groups || hasConsent(groups)) return; var btn = container.querySelector('.js-videoPlay, button[type="button"]'); if (!btn || btn.getAttribute("data-consent-required")) return; var origOnclick = btn.onclick; btn.setAttribute("data-consent-required", groups.join(",")); btn.onclick = function (e) { e.preventDefault(); e.stopPropagation(); if (hasConsent(groups)) { if (origOnclick) origOnclick.call(this, e); } else showVideoConsentModal(container, groups); return false; }; var _origAEL = btn.addEventListener; btn.addEventListener = function (type, listener, opts) { _origAEL.call(this, type, type !== "click" ? listener : function (e) { if (!hasConsent(groups)) { e.preventDefault(); e.stopPropagation(); showVideoConsentModal(container, groups); return false; } return listener.call(this, e); }, opts); }; }); } function showVideoConsentModal(container, groups) { var existing = container.querySelector(".optanon-video-consent-modal"); if (existing) { existing.style.display = "block"; return; } var modal = document.createElement("div"); modal.className = "optanon-video-consent-modal"; modal.style.cssText = "position:absolute;top:0;left:0;width:100%;height:100%;background:rgba(0,0,0,0.7);display:flex;align-items:center;justify-content:center;z-index:1000;"; modal.innerHTML = '<div style="background:white;padding:30px;border-radius:8px;text-align:center;max-width:400px;margin:10% auto;">' + '<h3 style="margin:0 0 15px 0;color:#111;">Video consent required</h3>' + '<p style="margin:0 0 20px 0;color:#111;">This video requires your consent to load content from third-party providers.</p>' + '<button onclick="window.OneTrust.ToggleInfoDisplay()" style="padding:12px 24px;background:#E4173F;color:white;border:none;border-radius:24px;cursor:pointer;font-size:16px;margin-right:10px;">Manage preferences</button>' + '<button onclick="this.closest(\'.optanon-video-consent-modal\').style.display=\'none\'" style="padding:12px 24px;background:#F7F7F7;color:#111;border:none;border-radius:24px;cursor:pointer;font-size:16px;">Cancel</button>' + '</div>'; container.style.position = "relative"; container.appendChild(modal); } function recheckVideoButtons() { document.querySelectorAll("[data-consent-required]").forEach(function (btn) { if (hasConsent((btn.getAttribute("data-consent-required") || "").split(","))) { var container = btn.closest(".js-video, .video"); if (container) { var m = container.querySelector(".optanon-video-consent-modal"); if (m) m.remove(); } } }); } document.readyState === "loading" ? document.addEventListener("DOMContentLoaded", function () { setTimeout(interceptVideoButtons, 100); }) : setTimeout(interceptVideoButtons, 100); setInterval(interceptVideoButtons, 2000); // --- Script blocking via DOM insertion hooks --- function handleScript(node) { var src = node.getAttribute("src") || ""; var rule = matchRule(src); if (!rule || hasConsent(rule.groups)) return; node.setAttribute("data-gated-src", src); node.type = "text/plain"; node.classList.add("optanon-blocked"); } ["appendChild", "insertBefore"].forEach(function (m) { var orig = Node.prototype[m]; Node.prototype[m] = function (child) { if (child && child.tagName === "SCRIPT") { try { handleScript(child); } catch (e) {} } return orig.apply(this, arguments); }; }); // --- Patch document.write / writeln --- function gateHtml(html) { return String(html).replace( /<script\b([^>]*?)\bsrc\s*=\s*(['"])([^'"]+)\2([^>]*)>(?:<\/script>)?/gi, function (_m, pre, q, src, post) { var rule = matchRule(src || ""); if (!rule || hasConsent(rule.groups)) return _m; var attrs = ((pre || "") + " src=" + q + src + q + (post || "")).replace(/\btype\s*=\s*(['"])[^'"]*\1/gi, ""); attrs += ' type="text/plain" class="optanon-blocked" data-gated-src="' + src.replace(/"/g, "&quot;") + '"'; return "\<script " + attrs + "\>\<\/script\>"; } ); } ["write", "writeln"].forEach(function (m) { var orig = document[m]; document[m] = function () { return orig.call(document, gateHtml(Array.prototype.join.call(arguments, ""))); }; }); // --- Cookie blocking --- var _origCookie = Object.getOwnPropertyDescriptor(Document.prototype, "cookie"); var _origPostMessage = window.postMessage; window.postMessage = function (msg, origin) { if (origin && origin.includes("youtube.com") && !hasConsent(["C0003"])) return; return _origPostMessage.apply(this, arguments); }; Object.defineProperty(Document.prototype, "cookie", { get: function () { return _origCookie.get.call(this); }, set: function (value) { var name = value.split("=")[0].trim(); if (name.startsWith("OptAnon")) return _origCookie.set.call(this, value); if (name === "__cf_bm" || name === "_cf_bm") return _origCookie.set.call(this, value); // Allow VWO cookies — consent managed by VWO's built-in feature if (name.startsWith("_vis_opt") || name.startsWith("_vwo")) return _origCookie.set.call(this, value); for (var cat in cookiePatterns) { if (!hasConsent([cat])) { for (var i = 0; i < cookiePatterns[cat].length; i++) if (cookiePatterns[cat][i].test(name)) return; } } return _origCookie.set.call(this, value); }, configurable: true, }); // --- Storylane consent notify --- function notifyStorylaneConsent() { if (!hasConsent(["C0003"])) return; document.querySelectorAll("iframe[name='sl-embed']").forEach(function (sl) { try { sl.contentWindow && sl.contentWindow.postMessage({ message: "storylane-cookie-consent" }, "*"); } catch (e) {} }); } // --- Consent change handler --- window.addEventListener("OneTrustGroupsUpdated", function () { restoreAllEligible(); restoreBlockedIframes(); restoreBlockedVideos(); recheckVideoButtons(); notifyStorylaneConsent(); }); document.querySelectorAll("script[src]").forEach(function (n) { try { handleScript(n); } catch (e) {} }); restoreAllEligible(); notifyStorylaneConsent(); // --- Munchkin stub --- if (!window.Munchkin) { var MK = function () {}; MK.__otStub = true; MK.__q = []; MK.init = function () { MK.__q.push(["init", Array.prototype.slice.call(arguments)]); }; window.Munchkin = MK; } })(); function OptanonWrapper() { } </script> <!-- OneTrust Cookies Consent Notice end for lightyear.cloud --> Lightyear's Contact Us Page
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Contact Lightyear for more information

[email protected]

Visit our support site for dedicated technical support

Support

Locations

United Kingdom

3rd floor, Concourse 2, Catalyst 
20 Queens Road, Belfast, Northern Ireland, BT3 9DT

T | 01969 600721

Australia

Zenith Tower

Level 11, B/821 Pacific Hwy
NSW, 2067, Chatswood

T | +61 2 9134 8585

FAQs

Is support included in my plan?

Yes. Telephone, email, and chat support are included on every Lightyear plan.

How to get support for Lightyear?

  • Live chat - Start a conversation and get a real-time response from our local support team, Monday to Friday during business hours.

  • Email - Drop us a line, and we'll get back to you within 12 hours. Reach us at [email protected]

  • Call - Contact us:

EMEA region: T | +44 1969 600721

APAC region: T | +61 2 9134 8585.

  • Knowledge Centre - Available 24/7. Step-by-step guides and video walk-throughs for dedicated technical support so that you can find answers on your own schedule.

Can I get support during my free trial?

Yes. Our support team is available from day one of your trial — so if you need help getting set up or want to make the most of your 30 days, we're here.

What hours is Lightyear support available?

Our local support team is available Monday to Friday during business hours. Live chat also offers automated support 24/7, and our knowledge centre is available at any time.

  • EMEA Support Hours

    • Monday - Thursday: 8 am - 6 pm (BST)

    • Friday: 8 am - 5 pm (BST)

  • APAC Support Hours

    • Monday - Friday: 6 am – 5.30 pm (AEST/AEDT)

How quickly will I hear back?

We aim to respond within 24 hours of your email. For urgent issues, live chat is the fastest way to reach us.

Can I book a video call with the support team?

Yes. If your query requires a deeper conversation, our team can jump on a Microsoft Teams call to walk you through the issue in detail.