Sales and general enquiries
Our experienced team would be delighted to learn more about you and help you decide if Lightyear is the right solution for your business. Fill out the contact form below and a member of our team will be in contact within 24 hours.
Contact Lightyear for more information
Visit our support site for dedicated technical support
Locations
United Kingdom
3rd floor, Concourse 2, Catalyst
20 Queens Road, Belfast, Northern Ireland, BT3 9DT
T | 01969 600721
Australia
Zenith Tower
Level 11, B/821 Pacific Hwy
NSW, 2067, Chatswood
T | +61 2 9134 8585
FAQs
Is support included in my plan?
Yes. Telephone, email, and chat support are included on every Lightyear plan.
How to get support for Lightyear?
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Live chat - Start a conversation and get a real-time response from our local support team, Monday to Friday during business hours.
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Email - Drop us a line, and we'll get back to you within 12 hours. Reach us at [email protected]
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Call - Contact us:
EMEA region: T | +44 1969 600721
APAC region: T | +61 2 9134 8585.
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Knowledge Centre - Available 24/7. Step-by-step guides and video walk-throughs for dedicated technical support so that you can find answers on your own schedule.
Can I get support during my free trial?
Yes. Our support team is available from day one of your trial — so if you need help getting set up or want to make the most of your 30 days, we're here.
What hours is Lightyear support available?
Our local support team is available Monday to Friday during business hours. Live chat also offers automated support 24/7, and our knowledge centre is available at any time.
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EMEA Support Hours
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Monday - Thursday: 8 am - 6 pm (BST)
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Friday: 8 am - 5 pm (BST)
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APAC Support Hours
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Monday - Friday: 6 am – 5.30 pm (AEST/AEDT)
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How quickly will I hear back?
We aim to respond within 24 hours of your email. For urgent issues, live chat is the fastest way to reach us.
Can I book a video call with the support team?
Yes. If your query requires a deeper conversation, our team can jump on a Microsoft Teams call to walk you through the issue in detail.