The 3 Gaps Killing Hospitality Margins (And How to Close Them)
Join independent hospitality finance advisor Paul Stephenson (Get a CFO), alongside Senpos and Lightyear for a practical session on what high-performing venues do differently and how to get your operations peak-season ready.
Wednesday 22nd April | 11:00 AM AEST | 45 mins
What you’ll learn
The three gaps that quietly drain profit margins in hospitality operations
- What high-performing venues do differently — and the mistakes to avoid
- Real numbers: how one venue cut AP workload by 75% and saved $100K annually
- Where hospitality operations are heading over the next 5 years
Walk away with a clear framework and practical actions you can use immediately.
The Challenge
Most venues have three gaps quietly bleeding profit margin:
The Data Gap: POS data that doesn't reach inventory
The Approval Gap: Deliveries that don't match invoices, and invoices that don't match payments
The Visibility Gap: No clear line from what was ordered to what got paid
These aren't always obvious margin killers. But often, these small inefficiencies compound into wasted hours, cash leakage, and month-end chaos. Once peak season hits, you're too busy to change anything and too stretched to absorb the cost.
Your Speakers
Paul Stephenson Get a CFO - Managing Director
Paul is an experienced accountant with a specialisation in the hotel, pub, and club industry. With a deep understanding of financial management and a passion for promoting teamwork and productivity, Paul has been instrumental in optimising finance departments and driving results for numerous organisations over the past 30 years.
Matthew Green Lightyear - Partner Channel Manager
Matthew helps hospitality operators cut manual processes, reduce costs, and build back-office operations that scale. At Lightyear, he works hands-on with venues to close the approval and visibility gaps that quietly drain profit margins. Drawing on deep SaaS experience across enterprise and SME environments, Matthew brings a practical perspective on how multi-site groups and independent operators can stop chasing paperwork and start running AP that just works.
Richard Worgan Senpos - National Account Manager
Richard works directly with hotels, pubs, clubs, and hospitality venues to implement point-of-sale systems that streamline operations and drive profitability. With a background in client relationship management and business development spanning over a decade, Richard understands the day-to-day challenges venue operators face, and how the right POS setup becomes the foundation for connected, efficient operations.
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