To our valued customers and partners,
We’re taking a moment to share with everyone the measures we are taking to support our community during the COVID-19 pandemic.
We continue to be here to support you
We understand that during this time of uncertainty, it is critical to continue to run your business as efficiently, and with as little disruption, as possible. We wanted to reassure you that Lightyear support teams (both in the UK and in Australia) will continue to operate as normal over these next weeks and months. For those of you that are in the process of onboarding with us, the team will continue to be available to you, to support you and your staff with any questions you may have.
As we continue to take advice from local health authorities, there may be a time over the coming week when we ask our teams to work remotely and separately, both for their own best interests, for their family’s and for the interests of the wider community. If this happens, rest assured that support via email and in-product chat will continue as normal. We appreciate your understanding if our telephone response times are slightly delayed during this period as calls get diverted to mobile phones.
If you require support during this time, please open a chat with our team who are all standing by to provide assistance. Simply open Lightyear or visit our website and click on the chat option in the bottom left of the window to start a chat with our team. Alternatively, you can send us an email to firstname.lastname@example.org to open a support ticket.
We will continue to keep you updated during these next weeks and months, but we do not envisage any disruption to the service we provide. But, as ever, if you have any questions, please do not hesitate to reach out to us.
Your Lightyear team