<!-- OneTrust Cookies Consent Notice start for lightyear.cloud --> <script src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="0197a69a-8630-7f3b-bd4c-caeb8c6dff1c" ></script> <script type="text/javascript"> (function () { // --- your allowlist of gated vendors + required OneTrust groups --- var RULES = [ // VWO { test: /\/\/dev\.visualwebsiteoptimizer\.com\//i, groups: ["C0003"] }, // YouTube - C0003 { test: /\/\/www\.youtube\.com\//i, groups: ["C0003"] }, { test: /\/\/youtube\.com\//i, groups: ["C0003"] }, { test: /\/\/www\.youtube-nocookie\.com\//i, groups: ["C0003"] }, { test: /\/\/youtubei\.googleapis\.com\//i, groups: ["C0003"] }, { test: /\/\/i\.ytimg\.com\//i, groups: ["C0003"] }, { test: /\/\/s\.ytimg\.com\//i, groups: ["C0003"] }, { test: /\/\/yt3\.ggpht\.com\//i, groups: ["C0003"] }, // Vimeo - C0003 { test: /\/\/player\.vimeo\.com\//i, groups: ["C0003"] }, { test: /\/\/vimeo\.com\//i, groups: ["C0003"] }, { test: /\/\/f\.vimeocdn\.com\//i, groups: ["C0003"] }, { test: /\/\/i\.vimeocdn\.com\//i, groups: ["C0003"] }, // Calendly - C0003 { test: /\/\/calendly\.com\//i, groups: ["C0003"] }, { test: /\/\/assets\.calendly\.com\//i, groups: ["C0003"] }, { test: /\/\/cdn\.calendly\.com\//i, groups: ["C0003"] }, // Existing C0004 domains { test: /\/\/munchkin\.marketo\.net\//i, groups: ["C0004"] }, { test: /\/\/cdn\.bizible\.com\//i, groups: ["C0004"] }, { test: /\/\/bizible\.com\//i, groups: ["C0004"] }, { test: /\/\/cdn\.bizibly\.com\//i, groups: ["C0004"] }, { test: /\/\/adobedc\.net\//i, groups: ["C0004"] }, { test: /\/\/a\.omappapi\.com\//i, groups: ["C0004"] }, { test: /\/\/tracker\.gaconnector\.com\//i, groups: ["C0004"] }, { test: /\/\/static\.hotjar\.com\//i, groups: ["C0004"] }, { test: /\/\/js\.hs\-scripts\.com\//i, groups: ["C0004"] }, { test: /\/scripts\/custom\-gclid\.js\//i, groups: ["C0004"] }, // HubSpot - C0004 { test: /\/\/js\.hubspot\.com\//i, groups: ["C0004"] }, { test: /\/\/js\.hsforms\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hscta\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hsadspixel\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hs\-analytics\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hs\-banner\.com\//i, groups: ["C0004"] }, // Bing - C0004 { test: /\/\/bat\.bing\.com\//i, groups: ["C0004"] }, { test: /\/\/clarity\.ms\//i, groups: ["C0004"] }, { test: /\/\/c\.bing\.com\//i, groups: ["C0004"] }, { test: /\/\/www\.bing\.com\/api\//i, groups: ["C0004"] }, // MSN - C0004 { test: /\/\/c\.msn\.com\//i, groups: ["C0004"] }, { test: /\/\/www\.msn\.com\/api\//i, groups: ["C0004"] }, // LinkedIn - C0005 { test: /\/\/snap\.licdn\.com\//i, groups: ["C0005"] }, { test: /\/\/px\.ads\.linkedin\.com\//i, groups: ["C0005"] }, { test: /\/\/www\.linkedin\.com\/px\//i, groups: ["C0005"] }, { test: /\/\/platform\.linkedin\.com\//i, groups: ["C0005"] }, ]; function matchRule(src) { for (var i = 0; i < RULES.length; i++) if (RULES[i].test.test(src)) return RULES[i]; return null; } function hasConsent(req) { var g = (window.OnetrustActiveGroups || "").split(","); return req.every(function (id) { return g.indexOf(id) !== -1; }); } function isMunchkinNode(node) { var src = node.getAttribute("data-gated-src") || node.getAttribute("src") || ""; return /\/\/munchkin\.marketo\.net\//i.test(src); } // --- Restore a blocked script element (preserve attrs + handlers) --- function restoreScript(node) { var replayQ = null; // --- Munchkin-specific handoff: remove stub so real lib can install itself if (isMunchkinNode(node) && window.Munchkin && window.Munchkin.__otStub) { replayQ = window.Munchkin.__q ? window.Munchkin.__q.slice() : null; try { delete window.Munchkin; } catch (e) { window.Munchkin = undefined; } } var s = document.createElement("script"); // copy common attrs [ "src", "async", "defer", "noModule", "crossorigin", "referrerpolicy", "integrity", "nonce", ].forEach(function (a) { var v = node.getAttribute(a); if (v !== null) s.setAttribute(a, v); }); // restore type (module vs classic). If plain, default to classic JS. var t = node.getAttribute("type"); s.type = t && t !== "text/plain" ? t : "text/javascript"; // copy handlers if any were set as properties if (node.onload) s.onload = node.onload; if (node.onerror) s.onerror = node.onerror; if (node.onreadystatechange) s.onreadystatechange = node.onreadystatechange; // inline support (rare for your RULES) if (node.text && !s.src) s.text = node.text; // when real script finishes loading, replay any queued calls if (isMunchkinNode(node) && replayQ) { s.addEventListener("load", function () { if (window.Munchkin && typeof window.Munchkin.init === "function") { replayQ.forEach(function (item) { var method = item[0], args = item[1] || []; if (typeof window.Munchkin[method] === "function") { window.Munchkin[method].apply(window.Munchkin, args); } }); } }); } node.replaceWith(s); } function restoreAllEligible() { // Only restore nodes whose vendor is allowed now var nodes = document.querySelectorAll( 'script.optanon-blocked[type="text/plain"][data-gated-src]' ); for (var i = 0; i < nodes.length; i++) { var n = nodes[i]; var src = n.getAttribute("data-gated-src") || n.getAttribute("src") || ""; var rule = matchRule(src); if (rule && hasConsent(rule.groups)) restoreScript(n); } } // --- Iframe and Video blocking for video platforms --- var IFRAME_RULES = [ { test: /youtube\.com|youtube-nocookie\.com|youtu\.be/i, groups: ["C0003"] }, { test: /vimeo\.com|player\.vimeo\.com/i, groups: ["C0003"] }, { test: /calendly\.com/i, groups: ["C0003"] } ]; var VIDEO_RULES = [ { test: /youtube\.com|youtube-nocookie\.com|youtu\.be/i, groups: ["C0003"] }, { test: /vimeo\.com|player\.vimeo\.com|vimeocdn\.com/i, groups: ["C0003"] }, { test: /wistia\.com|fast\.wistia/i, groups: ["C0003"] }, { test: /brightcove\.com|players\.brightcove/i, groups: ["C0003"] }, { test: /vidyard\.com/i, groups: ["C0003"] }, { test: /jwplayer\.com|jwpcdn\.com/i, groups: ["C0003"] }, { test: /cloudinary\.com/i, groups: ["C0003"] }, { test: /streamable\.com/i, groups: ["C0003"] } ]; function matchIframeRule(src) { for (var i = 0; i < IFRAME_RULES.length; i++) if (IFRAME_RULES[i].test.test(src)) return IFRAME_RULES[i]; return null; } function matchVideoRule(src) { for (var i = 0; i < VIDEO_RULES.length; i++) if (VIDEO_RULES[i].test.test(src)) return VIDEO_RULES[i]; return null; } // Function to create placeholder element function createPlaceholder(type) { var placeholder = document.createElement("div"); placeholder.className = "optanon-video-placeholder"; placeholder.style.cssText = "position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);text-align:center;padding:20px;background:rgba(0,0,0,0.8);color:white;border-radius:5px;z-index:10;"; placeholder.innerHTML = "<p>Book a call</p><p>Please accept cookies to book a call.</p><button onclick='window.OneTrust.ToggleInfoDisplay()' style='margin-top: 15px; padding:12px 24px;background:#E4173F;color:white;border:none;border-radius:24px;cursor:pointer;font-size:16px;cursor:pointer;'>Manage Preferences</button>"; return placeholder; } // Function to block HTML5 video element function blockVideo(video) { var src = video.getAttribute("src") || video.getAttribute("data-src") || ""; // Check all source elements within the video tag var sources = video.querySelectorAll("source"); var needsBlocking = false; var rule = null; // Check main video src if (src) { rule = matchVideoRule(src); if (rule) needsBlocking = true; } // Check source elements for (var i = 0; i < sources.length; i++) { var sourceSrc = sources[i].getAttribute("src") || ""; var sourceRule = matchVideoRule(sourceSrc); if (sourceRule) { needsBlocking = true; rule = sourceRule; break; } } // Also check for third-party video platforms even without explicit rules // This catches self-hosted videos that might still drop cookies if (!needsBlocking && video.hasAttribute("data-require-consent")) { needsBlocking = true; rule = { groups: ["C0003"] }; } if (!needsBlocking) return; if (rule && hasConsent(rule.groups)) return; // Store original sources and block the video video.setAttribute("data-consent-required", rule.groups.join(",")); video.className += (video.className ? " " : "") + "optanon-blocked-video"; // Store and remove sources if (video.src) { video.setAttribute("data-blocked-src", video.src); video.removeAttribute("src"); } // Store source elements data and remove them var sourcesData = []; for (var j = 0; j < sources.length; j++) { sourcesData.push({ src: sources[j].src, type: sources[j].type, media: sources[j].media }); } if (sourcesData.length > 0) { video.setAttribute("data-blocked-sources", JSON.stringify(sourcesData)); // Remove source elements while (video.firstChild) { video.removeChild(video.firstChild); } } // Add placeholder styling video.style.position = "relative"; video.style.backgroundColor = "#f0f0f0"; video.style.minHeight = video.style.height || "315px"; video.style.minWidth = video.style.width || "560px"; // Disable video controls and autoplay video.removeAttribute("autoplay"); video.removeAttribute("controls"); video.setAttribute("data-blocked", "true"); // Create placeholder var placeholder = createPlaceholder("video"); // Position parent if needed if (video.parentElement) { if (video.parentElement.style.position !== "absolute" && video.parentElement.style.position !== "relative") { video.parentElement.style.position = "relative"; } video.parentElement.appendChild(placeholder); video.setAttribute("data-placeholder-id", "optanon-video-placeholder"); } } // Function to restore blocked videos function restoreBlockedVideos() { var videos = document.querySelectorAll("video.optanon-blocked-video"); for (var i = 0; i < videos.length; i++) { var video = videos[i]; var requiredGroups = (video.getAttribute("data-consent-required") || "").split(","); if (hasConsent(requiredGroups)) { // Remove placeholder var placeholder = video.parentElement ? video.parentElement.querySelector(".optanon-video-placeholder") : null; if (placeholder) placeholder.remove(); // Restore main src var blockedSrc = video.getAttribute("data-blocked-src"); if (blockedSrc) { video.src = blockedSrc; video.removeAttribute("data-blocked-src"); } // Restore source elements var sourcesData = video.getAttribute("data-blocked-sources"); if (sourcesData) { var sources = JSON.parse(sourcesData); for (var j = 0; j < sources.length; j++) { var source = document.createElement("source"); source.src = sources[j].src; if (sources[j].type) source.type = sources[j].type; if (sources[j].media) source.media = sources[j].media; video.appendChild(source); } video.removeAttribute("data-blocked-sources"); } // Restore video attributes video.setAttribute("controls", "true"); video.removeAttribute("data-blocked"); video.removeAttribute("data-consent-required"); video.className = video.className.replace("optanon-blocked-video", "").trim(); video.style.backgroundColor = ""; video.style.minHeight = ""; video.style.minWidth = ""; // Reload video video.load(); } } } // Function to block iframe function blockIframe(iframe) { var src = iframe.getAttribute("src") || iframe.getAttribute("data-src") || ""; var rule = matchIframeRule(src); if (!rule) return; // not a targeted iframe if (hasConsent(rule.groups)) return; // consent already granted // Store original src and block the iframe if (iframe.src) { iframe.setAttribute("data-blocked-src", iframe.src); iframe.removeAttribute("src"); } iframe.setAttribute("data-consent-required", rule.groups.join(",")); iframe.className += (iframe.className ? " " : "") + "optanon-blocked-iframe"; // Add placeholder styling iframe.style.backgroundColor = "#f0f0f0"; iframe.style.minHeight = iframe.style.minHeight || "315px"; // Create placeholder message var placeholder = createPlaceholder("video"); // If iframe has parent, add placeholder if (iframe.parentElement && iframe.parentElement.style.position !== "absolute" && iframe.parentElement.style.position !== "relative") { iframe.parentElement.style.position = "relative"; } if (iframe.parentElement) { iframe.parentElement.appendChild(placeholder); iframe.setAttribute("data-placeholder-id", placeholder.className); } } // Function to restore blocked iframes function restoreBlockedIframes() { var iframes = document.querySelectorAll("iframe.optanon-blocked-iframe"); for (var i = 0; i < iframes.length; i++) { var iframe = iframes[i]; var blockedSrc = iframe.getAttribute("data-blocked-src"); var requiredGroups = (iframe.getAttribute("data-consent-required") || "").split(","); if (blockedSrc && hasConsent(requiredGroups)) { // Remove placeholder var placeholder = iframe.parentElement ? iframe.parentElement.querySelector(".optanon-video-placeholder") : null; if (placeholder) placeholder.remove(); // Restore iframe iframe.src = blockedSrc; iframe.removeAttribute("data-blocked-src"); iframe.removeAttribute("data-consent-required"); iframe.className = iframe.className.replace("optanon-blocked-iframe", "").trim(); iframe.style.backgroundColor = ""; iframe.style.minHeight = ""; } } } // Override createElement to catch dynamically created iframes var originalCreateElement = document.createElement; document.createElement = function(tagName) { var element = originalCreateElement.call(document, tagName); if (tagName.toLowerCase() === "iframe") { // Use setter to intercept src assignment var srcDescriptor = Object.getOwnPropertyDescriptor(element, "src") || Object.getOwnPropertyDescriptor(HTMLIFrameElement.prototype, "src"); Object.defineProperty(element, "src", { get: function() { return this.getAttribute("src"); }, set: function(value) { var rule = matchIframeRule(value); if (rule && !hasConsent(rule.groups)) { this.setAttribute("data-blocked-src", value); this.className += (this.className ? " " : "") + "optanon-blocked-iframe"; this.setAttribute("data-consent-required", rule.groups.join(",")); } else { srcDescriptor.set.call(this, value); } }, configurable: true }); } return element; }; // Hook DOM insertions for iframes and videos ["appendChild", "insertBefore", "replaceChild"].forEach(function (m) { var orig = Node.prototype[m]; Node.prototype[m] = function (child) { if (child) { if (child.tagName === "IFRAME") { try { blockIframe(child); } catch (e) {} } else if (child.tagName === "VIDEO") { try { blockVideo(child); } catch (e) {} } } var result = orig.apply(this, arguments); // Also check after insertion in case src is set after adding to DOM if (child) { if (child.tagName === "IFRAME") { setTimeout(function() { blockIframe(child); }, 0); } else if (child.tagName === "VIDEO") { setTimeout(function() { blockVideo(child); }, 0); } } return result; }; }); // Monitor existing iframes and videos on page load function blockExistingMedia() { var iframes = document.querySelectorAll("iframe"); for (var i = 0; i < iframes.length; i++) { blockIframe(iframes[i]); } var videos = document.querySelectorAll("video"); for (var j = 0; j < videos.length; j++) { blockVideo(videos[j]); } } // MutationObserver for iframes and videos added via innerHTML or other methods var mediaObserver = new MutationObserver(function(mutations) { mutations.forEach(function(mutation) { mutation.addedNodes.forEach(function(node) { if (node.tagName === "IFRAME") { blockIframe(node); } else if (node.tagName === "VIDEO") { blockVideo(node); } // Check for iframes and videos in added subtree if (node.querySelectorAll) { var iframes = node.querySelectorAll("iframe"); for (var i = 0; i < iframes.length; i++) { blockIframe(iframes[i]); } var videos = node.querySelectorAll("video"); for (var j = 0; j < videos.length; j++) { blockVideo(videos[j]); } } }); }); }); // Start observing when DOM is ready if (document.body) { mediaObserver.observe(document.body, { childList: true, subtree: true }); blockExistingMedia(); } else { document.addEventListener("DOMContentLoaded", function() { mediaObserver.observe(document.body, { childList: true, subtree: true }); blockExistingMedia(); }); } // --- Block Bizible/Marketo pixel tracking images --- function blockTrackingPixels() { // Block img elements that are tracking pixels var images = document.querySelectorAll('img'); images.forEach(function(img) { var src = img.src || img.getAttribute('src') || ''; if (src.includes('bizible.com') || src.includes('bizibly.com') || src.includes('adobedc.net')) { if (!hasConsent(['C0004'])) { img.setAttribute('data-blocked-src', src); img.removeAttribute('src'); img.style.display = 'none'; } } }); } // Monitor for tracking pixels var pixelObserver = new MutationObserver(function(mutations) { mutations.forEach(function(mutation) { mutation.addedNodes.forEach(function(node) { if (node.tagName === 'IMG') { var src = node.src || node.getAttribute('src') || ''; if (src.includes('bizible.com') || src.includes('bizibly.com') || src.includes('adobedc.net')) { if (!hasConsent(['C0004'])) { node.setAttribute('data-blocked-src', src); node.removeAttribute('src'); node.style.display = 'none'; } } } }); }); }); if (document.body) { pixelObserver.observe(document.body, { childList: true, subtree: true }); blockTrackingPixels(); } // --- Handle custom video implementations with click-to-load --- function interceptVideoButtons() { // Find all elements that look like they'll load a video on click var videoContainers = document.querySelectorAll('.js-video[data-video-url], .video[data-video-url]'); videoContainers.forEach(function(container) { var videoUrl = container.getAttribute('data-video-url'); if (!videoUrl) return; // Check if this is a YouTube or Vimeo URL that needs consent var needsConsent = false; var requiredGroups = []; if (/youtube\.com|youtu\.be/.test(videoUrl)) { needsConsent = true; requiredGroups = ["C0003"]; } else if (/vimeo\.com/.test(videoUrl)) { needsConsent = true; requiredGroups = ["C0003"]; } if (!needsConsent || hasConsent(requiredGroups)) return; // Find the play button within this container var playButton = container.querySelector('.js-videoPlay, button[type="button"]'); if (!playButton) return; // Store original click handler if it exists var originalOnclick = playButton.onclick; playButton.setAttribute('data-consent-required', requiredGroups.join(',')); playButton.setAttribute('data-original-video-url', videoUrl); // Replace click handler with consent check playButton.onclick = function(e) { e.preventDefault(); e.stopPropagation(); if (hasConsent(requiredGroups)) { // Restore original behavior if consent granted if (originalOnclick) { originalOnclick.call(this, e); } else { // Try to trigger the video load manually if no onclick was stored this.click(); } } else { // Show consent modal showVideoConsentModal(container, requiredGroups); } return false; }; // Also intercept addEventListener for this button var originalAddEventListener = playButton.addEventListener; playButton.addEventListener = function(type, listener, options) { if (type === 'click') { // Wrap the click listener var wrappedListener = function(e) { if (!hasConsent(requiredGroups)) { e.preventDefault(); e.stopPropagation(); showVideoConsentModal(container, requiredGroups); return false; } return listener.call(this, e); }; originalAddEventListener.call(this, type, wrappedListener, options); } else { originalAddEventListener.call(this, type, listener, options); } }; }); } // Function to show consent modal for custom video implementations function showVideoConsentModal(container, requiredGroups) { // Check if modal already exists var existingModal = container.querySelector('.optanon-video-consent-modal'); if (existingModal) { existingModal.style.display = 'block'; return; } // Create consent modal overlay var modal = document.createElement('div'); modal.className = 'optanon-video-consent-modal'; modal.style.cssText = 'position:absolute;top:0;left:0;width:100%;height:100%;background:rgba(0,0,0,0.7);display:flex;align-items:center;justify-content:center;z-index:1000;'; var modalContent = document.createElement('div'); modalContent.style.cssText = 'background:white;padding:30px;border-radius:8px;text-align:center;max-width:400px; margin: 10% auto;'; modalContent.innerHTML = '<h3 style="margin:0 0 15px 0;color:#11111;">Cookie consent required</h3>' + '<p style="margin:0 0 20px 0;color:#11111;">This video requires your consent to load content from third-party providers.</p>' + '<button onclick="window.OneTrust.ToggleInfoDisplay()" style="padding:12px 24px;background:#E4173F;color:white;border:none;border-radius:24px;cursor:pointer;font-size:16px;margin-right:10px;">Manage preferences</button>' + '<button onclick="this.closest(\'.optanon-video-consent-modal\').style.display=\'none\'" style="padding:12px 24px;background:#F7F7F7;color:#11111;border:none;border-radius:24px;cursor:pointer;font-size:16px;">Cancel</button>'; modal.appendChild(modalContent); container.style.position = 'relative'; container.appendChild(modal); } // Re-check video buttons after consent changes function recheckVideoButtons() { var buttons = document.querySelectorAll('[data-consent-required]'); buttons.forEach(function(button) { var requiredGroups = (button.getAttribute('data-consent-required') || '').split(','); if (hasConsent(requiredGroups)) { // Remove consent modal if it exists var container = button.closest('.js-video, .video'); if (container) { var modal = container.querySelector('.optanon-video-consent-modal'); if (modal) modal.remove(); } } }); } // Initialize video button interception if (document.readyState === 'loading') { document.addEventListener('DOMContentLoaded', function() { setTimeout(interceptVideoButtons, 100); // Small delay to ensure other scripts have initialized }); } else { setTimeout(interceptVideoButtons, 100); } // Re-run interception periodically to catch dynamically added videos setInterval(interceptVideoButtons, 2000); // --- Hook DOM insertions for dynamically-added scripts (your original bit) --- function handleScript(node) { var src = node.getAttribute("src") || ""; var rule = matchRule(src); if (!rule) return; // not targeted if (hasConsent(rule.groups)) return; // consent already granted node.setAttribute("data-gated-src", src); node.type = "text/plain"; node.className += (node.className ? " " : "") + "optanon-blocked"; } ["appendChild", "insertBefore"].forEach(function (m) { var orig = Node.prototype[m]; Node.prototype[m] = function (child) { if (child && child.tagName === "SCRIPT") { try { handleScript(child); } catch (e) {} } return orig.apply(this, arguments); }; }); // --- NEW: Patch document.write / writeln (covers your example) --- function gateHtml(html) { // normalize (strip surrounding whitespace) var s = String(html); // Find <script ... src="..."> and if URL matches a RULE without consent, // rewrite to type="text/plain" and mark for later restore. // This regex is intentionally simple; it handles typical cases. return s.replace( /<script\b([^>]*?)\bsrc\s*=\s*(['"])([^'"]+)\2([^>]*)>(?:<\/script>)?/gi, function (_m, pre, q, src, post) { var rule = matchRule(src || ""); if (!rule || hasConsent(rule.groups)) return _m; // leave as-is // ensure we keep original attrs, add our markers, and suppress execution var attrs = (pre || "") + " src=" + q + src + q + (post || ""); // remove existing type if present; we'll set text/plain attrs = attrs.replace(/\btype\s*=\s*(['"])[^'"]*\1/gi, ""); attrs += ' type="text/plain" class="optanon-blocked" data-gated-src="' + src.replace(/"/g, "&quot;") + '"'; return "\<script " + attrs + "\>\<\/script\>"; } ); } ["write", "writeln"].forEach(function (m) { var orig = document[m]; document[m] = function () { // Join arguments (browsers allow multiple) var html = Array.prototype.join.call(arguments, ""); var gated = gateHtml(html); return orig.call(document, gated); }; }); // Cookie blocking - Enhanced to catch iframe cookies const originalCookieDescriptor = Object.getOwnPropertyDescriptor(Document.prototype, 'cookie'); // Block postMessage from YouTube iframes before consent const originalPostMessage = window.postMessage; window.postMessage = function(message, targetOrigin) { if (targetOrigin && targetOrigin.includes('youtube.com') && !hasConsent(['C0003'])) { return; } return originalPostMessage.apply(this, arguments); }; const cookiePatterns = { C0003: [ // VWO cookies /_vwo/, // YouTube cookies - more comprehensive patterns /^YSC/, /^VISITOR_INFO/, /^VISITOR_PRIVACY/, /^PREF/, /^GPS/, /^CONSENT/, /_Secure-ROLLOUT/, /^LOGIN_INFO/, /^SIDCC/, /^SSID/, /^APISID/, /^SAPISID/, /^HSID/, /^SID/, /^DEVICE_INFO/, /^CONSISTENCY/, /^use_hitbox/, /^remote_sid/, // Vimeo cookies /^vuid/, /^player/, /^_abexps/, /^_gcl/, /^continuous_play/, /^has_logged_in/, // Calendly cookies (removed GA cookies as they're handled in GTM) /_calendly/, /^calendly/ ], C0004: [ // Existing patterns /gaconnector/, /_biz/, /_vis/, // Marketo/Bizible cookies - more comprehensive (includes _BUID) /_BUID/, /^_BUID$/, /^_biz_uid/, /^_biz_nA/, /^_biz_pendingA/, /^_biz_sid/, /^_biz_flagsA/, /^mkto_/, /^_mkto_trk/, /^_mkt_disp/, /^_mkt_trk/, // HubSpot cookies /__hs/, /hubspot/, /__hst/, /__hsc/, /__hssc/, /__hssrc/, // Bing cookies /_uet/, /MUID/, /_clck/, /_clsk/, // MSN cookies (often shared with Bing) /MSN/ ], C0005: [ // LinkedIn cookies /^li_/, /^lidc/, /^bcookie/, /^bscookie/, /^lang/, /^UserMatchHistory/, /^AnalyticsSyncHistory/ ] }; Object.defineProperty(Document.prototype, 'cookie', { get: function() { return originalCookieDescriptor.get.call(this); }, set: function(value) { const cookieName = value.split('=')[0].trim(); // Allow OneTrust cookies if (cookieName.startsWith('OptAnon')) { return originalCookieDescriptor.set.call(this, value); } // Allow all Cloudflare security cookies regardless of domain if (cookieName === '__cf_bm' || cookieName === '_cf_bm') { return originalCookieDescriptor.set.call(this, value); } // Check against patterns for (const category in cookiePatterns) { if (!hasConsent([category])) { for (const pattern of cookiePatterns[category]) { if (pattern.test(cookieName)) { return; } } } } return originalCookieDescriptor.set.call(this, value); }, configurable: true }); // --- Consent change: restore anything now allowed --- window.addEventListener("OneTrustGroupsUpdated", function() { restoreAllEligible(); restoreBlockedIframes(); restoreBlockedVideos(); recheckVideoButtons(); }); // Optional: if your snippet might run after some writes already happened // scan current DOM once: document.querySelectorAll("script[src]").forEach(function (n) { try { handleScript(n); } catch (e) {} }); restoreAllEligible(); // --- OPTIONAL SAFETY: stub Munchkin to avoid ReferenceError before load --- // This lets inline `Munchkin.init('302-WOS-863')` run without crashing. // The real library will overwrite this when allowed; you can replay if needed. (function () { if (!window.Munchkin) { var MK = function () {}; // placeholder MK.__otStub = true; // mark as our stub MK.__q = []; // queue MK.init = function () { MK.__q.push(["init", Array.prototype.slice.call(arguments)]); }; window.Munchkin = MK; } })(); })(); function OptanonWrapper() { } </script> <!-- OneTrust Cookies Consent Notice end for lightyear.cloud --> Solve Invoice Disputes: AP Automation for Faster Resolution
Free trial
AP Automation Benefits

Invoice Dispute Management Using AP Automation

We often see finance teams struggling with invoice disputes that take weeks to resolve. In fact, 31% of businesses cite disputed invoices as a key cause of their late supplier payments.

The longer disputes remain unresolved, the greater the strain on your team and the higher the risk of damaging supplier relationships. To make matters worse, the lack of visibility around invoice disputes will further strain your vendor relationships.

That’s why many businesses are turning to AP automation. By streamlining dispute management, automation helps you resolve issues faster and prevent them from occurring in the first place.

In this article, we’ll share 4 effective ways automated invoicing gives you greater visibility over disputed invoices and empowers you to manage them more effectively.

Kasturi Banerjee

by Kasturi Banerjee

Digital Content Writer

Posted 08/10/2025

How Does AP Automation Help Manage Invoice Disputes?

1. Active Monitoring of Invoices

The quickest way to resolve invoice disputes? Stop them from piling up in the first place. That means tackling the root causes head-on.

With AP automation, your team can follow every invoice’s journey from when it’s captured to when it’s exported into your accounting software. 

  • No more tedious data entry
  • No more avoidable errors
  • No more wondering where an invoice is stuck

Instead, you get real-time insights into its status, so you can step in early and keep payments and supplier relationships on track.

If you’re exploring AP automation, choose software that comes with a dedicated ‘dispute’ tab. It’s like having a control tower for all invoices on hold, giving you instant visibility and saving you from the frustrating game of “find the missing invoice.”

2. Easy Identification of Discrepancies 

Of course, simply monitoring invoices isn’t enough if you can’t spot the discrepancies hiding in plain sight. The faster you catch an issue, the less time you’ll spend reviewing each invoice, but outdated invoice-matching policies often can’t keep up with the pace and complexity of modern businesses.

Automated AP handles this for you, instantly flagging mismatches in supplier bank details, agreed pricing, or goods received. This quick, accurate identification means fewer payment delays and faster dispute resolution.

The ripple effect is profound because when problems are handled before they escalate, your team shifts from firefighting to strategic partnership management. Instead of spending Tuesday morning chasing down why a £20,000 payment was rejected, you're analysing spend patterns and negotiating better terms.

3. Expedition of Resolution

The faster you catch discrepancies, the sooner you can resolve disputes. With built-in reminders and automated workflows, AP automation ensures invoices are routed straight to the right approvers, cutting out bottlenecks and speeding up decisions on disputed invoices.

Routed approvals also give you complete visibility into the process: you can see exactly who placed the invoice on hold, who hasn’t approved it yet, and why. This level of transparency keeps everyone accountable and the process moving.

The competitive edge? While your competitors are still playing email tag, your invoices flow through optimised channels that balance control with speed. Your suppliers get paid on time, your cash flow becomes predictable, and your team focuses on strategic tasks. 

For best results, choose automation software that allows customised approval flows based on predefined rules rather than relying on ad-hoc decisions that can slow things down.

4. Direct Communication With Suppliers 

At the end of the day, resolving invoice disputes quickly comes down to one thing: clear, consistent communication with your suppliers. 

The numbers tell the story: While industry benchmarks for invoice disputes hover around 2%, less efficient companies can see rates ranging from 5-15% or worse.

With the right automation platform, every action and message related to an invoice, whether it’s approved or disputed, is logged in one place. This strategic advantage makes your supplier relationships become data-driven conversations rather than reactive damage control. 

Better still, advanced solutions let you communicate directly with suppliers from within the system itself, cutting out the tedious back-and-forth across multiple channels. The result? Issues are easier to trace, disputes are resolved faster, and everyone stays on the same page.

Recent conversations with our customer revealed that since implementing an automation solution, their inboxes have remained mostly clear regarding invoice management. If you want the same results, it’s time to adopt efficient AP automation software. 

Explore how Lightyear’s AP automation solution can help you manage invoice disputes

Kasturi Banerjee

By Kasturi Banerjee

Digital Content Writer