<!-- OneTrust Cookies Consent Notice start for lightyear.cloud --> <script src="https://cdn-ukwest.onetrust.com/scripttemplates/otSDKStub.js" type="text/javascript" charset="UTF-8" data-domain-script="0197a69a-8630-7f3b-bd4c-caeb8c6dff1c" ></script> <script type="text/javascript"> (function () { // --- your allowlist of gated vendors + required OneTrust groups --- var RULES = [ // VWO { test: /\/\/dev\.visualwebsiteoptimizer\.com\//i, groups: ["C0003"] }, // YouTube - C0003 { test: /\/\/www\.youtube\.com\//i, groups: ["C0003"] }, { test: /\/\/youtube\.com\//i, groups: ["C0003"] }, { test: /\/\/www\.youtube-nocookie\.com\//i, groups: ["C0003"] }, { test: /\/\/youtubei\.googleapis\.com\//i, groups: ["C0003"] }, { test: /\/\/i\.ytimg\.com\//i, groups: ["C0003"] }, { test: /\/\/s\.ytimg\.com\//i, groups: ["C0003"] }, { test: /\/\/yt3\.ggpht\.com\//i, groups: ["C0003"] }, // Vimeo - C0003 { test: /\/\/player\.vimeo\.com\//i, groups: ["C0003"] }, { test: /\/\/vimeo\.com\//i, groups: ["C0003"] }, { test: /\/\/f\.vimeocdn\.com\//i, groups: ["C0003"] }, { test: /\/\/i\.vimeocdn\.com\//i, groups: ["C0003"] }, // Calendly - C0003 { test: /\/\/calendly\.com\//i, groups: ["C0003"] }, { test: /\/\/assets\.calendly\.com\//i, groups: ["C0003"] }, { test: /\/\/cdn\.calendly\.com\//i, groups: ["C0003"] }, // Existing C0004 domains { test: /\/\/munchkin\.marketo\.net\//i, groups: ["C0004"] }, { test: /\/\/cdn\.bizible\.com\//i, groups: ["C0004"] }, { test: /\/\/bizible\.com\//i, groups: ["C0004"] }, { test: /\/\/cdn\.bizibly\.com\//i, groups: ["C0004"] }, { test: /\/\/adobedc\.net\//i, groups: ["C0004"] }, { test: /\/\/a\.omappapi\.com\//i, groups: ["C0004"] }, { test: /\/\/tracker\.gaconnector\.com\//i, groups: ["C0004"] }, { test: /\/\/static\.hotjar\.com\//i, groups: ["C0004"] }, { test: /\/\/js\.hs\-scripts\.com\//i, groups: ["C0004"] }, { test: /\/scripts\/custom\-gclid\.js\//i, groups: ["C0004"] }, // HubSpot - C0004 { test: /\/\/js\.hubspot\.com\//i, groups: ["C0004"] }, { test: /\/\/js\.hsforms\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hscta\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hsadspixel\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hs\-analytics\.net\//i, groups: ["C0004"] }, { test: /\/\/js\.hs\-banner\.com\//i, groups: ["C0004"] }, // Bing - C0004 { test: /\/\/bat\.bing\.com\//i, groups: ["C0004"] }, { test: /\/\/clarity\.ms\//i, groups: ["C0004"] }, { test: /\/\/c\.bing\.com\//i, groups: ["C0004"] }, { test: /\/\/www\.bing\.com\/api\//i, groups: ["C0004"] }, // MSN - C0004 { test: /\/\/c\.msn\.com\//i, groups: ["C0004"] }, { test: /\/\/www\.msn\.com\/api\//i, groups: ["C0004"] }, // LinkedIn - C0005 { test: /\/\/snap\.licdn\.com\//i, groups: ["C0005"] }, { test: /\/\/px\.ads\.linkedin\.com\//i, groups: ["C0005"] }, { test: /\/\/www\.linkedin\.com\/px\//i, groups: ["C0005"] }, { test: /\/\/platform\.linkedin\.com\//i, groups: ["C0005"] }, ]; function matchRule(src) { for (var i = 0; i < RULES.length; i++) if (RULES[i].test.test(src)) return RULES[i]; return null; } function hasConsent(req) { var g = (window.OnetrustActiveGroups || "").split(","); return req.every(function (id) { return g.indexOf(id) !== -1; }); } function isMunchkinNode(node) { var src = node.getAttribute("data-gated-src") || node.getAttribute("src") || ""; return /\/\/munchkin\.marketo\.net\//i.test(src); } // --- Restore a blocked script element (preserve attrs + handlers) --- function restoreScript(node) { var replayQ = null; // --- Munchkin-specific handoff: remove stub so real lib can install itself if (isMunchkinNode(node) && window.Munchkin && window.Munchkin.__otStub) { replayQ = window.Munchkin.__q ? window.Munchkin.__q.slice() : null; try { delete window.Munchkin; } catch (e) { window.Munchkin = undefined; } } var s = document.createElement("script"); // copy common attrs [ "src", "async", "defer", "noModule", "crossorigin", "referrerpolicy", "integrity", "nonce", ].forEach(function (a) { var v = node.getAttribute(a); if (v !== null) s.setAttribute(a, v); }); // restore type (module vs classic). If plain, default to classic JS. var t = node.getAttribute("type"); s.type = t && t !== "text/plain" ? t : "text/javascript"; // copy handlers if any were set as properties if (node.onload) s.onload = node.onload; if (node.onerror) s.onerror = node.onerror; if (node.onreadystatechange) s.onreadystatechange = node.onreadystatechange; // inline support (rare for your RULES) if (node.text && !s.src) s.text = node.text; // when real script finishes loading, replay any queued calls if (isMunchkinNode(node) && replayQ) { s.addEventListener("load", function () { if (window.Munchkin && typeof window.Munchkin.init === "function") { replayQ.forEach(function (item) { var method = item[0], args = item[1] || []; if (typeof window.Munchkin[method] === "function") { window.Munchkin[method].apply(window.Munchkin, args); } }); } }); } node.replaceWith(s); } function restoreAllEligible() { // Only restore nodes whose vendor is allowed now var nodes = document.querySelectorAll( 'script.optanon-blocked[type="text/plain"][data-gated-src]' ); for (var i = 0; i < nodes.length; i++) { var n = nodes[i]; var src = n.getAttribute("data-gated-src") || n.getAttribute("src") || ""; var rule = matchRule(src); if (rule && hasConsent(rule.groups)) restoreScript(n); } } // --- Iframe and Video blocking for video platforms --- var IFRAME_RULES = [ { test: /youtube\.com|youtube-nocookie\.com|youtu\.be/i, groups: ["C0003"] }, { test: /vimeo\.com|player\.vimeo\.com/i, groups: ["C0003"] }, { test: /calendly\.com/i, groups: ["C0003"] } ]; var VIDEO_RULES = [ { test: /youtube\.com|youtube-nocookie\.com|youtu\.be/i, groups: ["C0003"] }, { test: /vimeo\.com|player\.vimeo\.com|vimeocdn\.com/i, groups: ["C0003"] }, { test: /wistia\.com|fast\.wistia/i, groups: ["C0003"] }, { test: /brightcove\.com|players\.brightcove/i, groups: ["C0003"] }, { test: /vidyard\.com/i, groups: ["C0003"] }, { test: /jwplayer\.com|jwpcdn\.com/i, groups: ["C0003"] }, { test: /cloudinary\.com/i, groups: ["C0003"] }, { test: /streamable\.com/i, groups: ["C0003"] } ]; function matchIframeRule(src) { for (var i = 0; i < IFRAME_RULES.length; i++) if (IFRAME_RULES[i].test.test(src)) return IFRAME_RULES[i]; return null; } function matchVideoRule(src) { for (var i = 0; i < VIDEO_RULES.length; i++) if (VIDEO_RULES[i].test.test(src)) return VIDEO_RULES[i]; return null; } // Function to create placeholder element function createPlaceholder(type) { var placeholder = document.createElement("div"); placeholder.className = "optanon-video-placeholder"; placeholder.style.cssText = "position:absolute;top:50%;left:50%;transform:translate(-50%,-50%);text-align:center;padding:20px;background:rgba(0,0,0,0.8);color:white;border-radius:5px;z-index:10;"; placeholder.innerHTML = "<p>Book a call</p><p>Please accept cookies to book a call.</p><button onclick='window.OneTrust.ToggleInfoDisplay()' style='margin-top: 15px; padding:12px 24px;background:#E4173F;color:white;border:none;border-radius:24px;cursor:pointer;font-size:16px;cursor:pointer;'>Manage Preferences</button>"; return placeholder; } // Function to block HTML5 video element function blockVideo(video) { var src = video.getAttribute("src") || video.getAttribute("data-src") || ""; // Check all source elements within the video tag var sources = video.querySelectorAll("source"); var needsBlocking = false; var rule = null; // Check main video src if (src) { rule = matchVideoRule(src); if (rule) needsBlocking = true; } // Check source elements for (var i = 0; i < sources.length; i++) { var sourceSrc = sources[i].getAttribute("src") || ""; var sourceRule = matchVideoRule(sourceSrc); if (sourceRule) { needsBlocking = true; rule = sourceRule; break; } } // Also check for third-party video platforms even without explicit rules // This catches self-hosted videos that might still drop cookies if (!needsBlocking && video.hasAttribute("data-require-consent")) { needsBlocking = true; rule = { groups: ["C0003"] }; } if (!needsBlocking) return; if (rule && hasConsent(rule.groups)) return; // Store original sources and block the video video.setAttribute("data-consent-required", rule.groups.join(",")); video.className += (video.className ? " " : "") + "optanon-blocked-video"; // Store and remove sources if (video.src) { video.setAttribute("data-blocked-src", video.src); video.removeAttribute("src"); } // Store source elements data and remove them var sourcesData = []; for (var j = 0; j < sources.length; j++) { sourcesData.push({ src: sources[j].src, type: sources[j].type, media: sources[j].media }); } if (sourcesData.length > 0) { video.setAttribute("data-blocked-sources", JSON.stringify(sourcesData)); // Remove source elements while (video.firstChild) { video.removeChild(video.firstChild); } } // Add placeholder styling video.style.position = "relative"; video.style.backgroundColor = "#f0f0f0"; video.style.minHeight = video.style.height || "315px"; video.style.minWidth = video.style.width || "560px"; // Disable video controls and autoplay video.removeAttribute("autoplay"); video.removeAttribute("controls"); video.setAttribute("data-blocked", "true"); // Create placeholder var placeholder = createPlaceholder("video"); // Position parent if needed if (video.parentElement) { if (video.parentElement.style.position !== "absolute" && video.parentElement.style.position !== "relative") { video.parentElement.style.position = "relative"; } video.parentElement.appendChild(placeholder); video.setAttribute("data-placeholder-id", "optanon-video-placeholder"); } } // Function to restore blocked videos function restoreBlockedVideos() { var videos = document.querySelectorAll("video.optanon-blocked-video"); for (var i = 0; i < videos.length; i++) { var video = videos[i]; var requiredGroups = (video.getAttribute("data-consent-required") || "").split(","); if (hasConsent(requiredGroups)) { // Remove placeholder var placeholder = video.parentElement ? video.parentElement.querySelector(".optanon-video-placeholder") : null; if (placeholder) placeholder.remove(); // Restore main src var blockedSrc = video.getAttribute("data-blocked-src"); if (blockedSrc) { video.src = blockedSrc; video.removeAttribute("data-blocked-src"); } // Restore source elements var sourcesData = video.getAttribute("data-blocked-sources"); if (sourcesData) { var sources = JSON.parse(sourcesData); for (var j = 0; j < sources.length; j++) { var source = document.createElement("source"); source.src = sources[j].src; if (sources[j].type) source.type = sources[j].type; if (sources[j].media) source.media = sources[j].media; video.appendChild(source); } video.removeAttribute("data-blocked-sources"); } // Restore video attributes video.setAttribute("controls", "true"); video.removeAttribute("data-blocked"); video.removeAttribute("data-consent-required"); video.className = video.className.replace("optanon-blocked-video", "").trim(); video.style.backgroundColor = ""; video.style.minHeight = ""; video.style.minWidth = ""; // Reload video video.load(); } } } // Function to block iframe function blockIframe(iframe) { var src = iframe.getAttribute("src") || iframe.getAttribute("data-src") || ""; var rule = matchIframeRule(src); if (!rule) return; // not a targeted iframe if (hasConsent(rule.groups)) return; // consent already granted // Store original src and block the iframe if (iframe.src) { iframe.setAttribute("data-blocked-src", iframe.src); iframe.removeAttribute("src"); } iframe.setAttribute("data-consent-required", rule.groups.join(",")); iframe.className += (iframe.className ? " " : "") + "optanon-blocked-iframe"; // Add placeholder styling iframe.style.backgroundColor = "#f0f0f0"; iframe.style.minHeight = iframe.style.minHeight || "315px"; // Create placeholder message var placeholder = createPlaceholder("video"); // If iframe has parent, add placeholder if (iframe.parentElement && iframe.parentElement.style.position !== "absolute" && iframe.parentElement.style.position !== "relative") { iframe.parentElement.style.position = "relative"; } if (iframe.parentElement) { iframe.parentElement.appendChild(placeholder); iframe.setAttribute("data-placeholder-id", placeholder.className); } } // Function to restore blocked iframes function restoreBlockedIframes() { var iframes = document.querySelectorAll("iframe.optanon-blocked-iframe"); for (var i = 0; i < iframes.length; i++) { var iframe = iframes[i]; var blockedSrc = iframe.getAttribute("data-blocked-src"); var requiredGroups = (iframe.getAttribute("data-consent-required") || "").split(","); if (blockedSrc && hasConsent(requiredGroups)) { // Remove placeholder var placeholder = iframe.parentElement ? iframe.parentElement.querySelector(".optanon-video-placeholder") : null; if (placeholder) placeholder.remove(); // Restore iframe iframe.src = blockedSrc; iframe.removeAttribute("data-blocked-src"); iframe.removeAttribute("data-consent-required"); iframe.className = iframe.className.replace("optanon-blocked-iframe", "").trim(); iframe.style.backgroundColor = ""; iframe.style.minHeight = ""; } } } // Override createElement to catch dynamically created iframes var originalCreateElement = document.createElement; document.createElement = function(tagName) { var element = originalCreateElement.call(document, tagName); if (tagName.toLowerCase() === "iframe") { // Use setter to intercept src assignment var srcDescriptor = Object.getOwnPropertyDescriptor(element, "src") || Object.getOwnPropertyDescriptor(HTMLIFrameElement.prototype, "src"); Object.defineProperty(element, "src", { get: function() { return this.getAttribute("src"); }, set: function(value) { var rule = matchIframeRule(value); if (rule && !hasConsent(rule.groups)) { this.setAttribute("data-blocked-src", value); this.className += (this.className ? " " : "") + "optanon-blocked-iframe"; this.setAttribute("data-consent-required", rule.groups.join(",")); } else { srcDescriptor.set.call(this, value); } }, configurable: true }); } return element; }; // Hook DOM insertions for iframes and videos ["appendChild", "insertBefore", "replaceChild"].forEach(function (m) { var orig = Node.prototype[m]; Node.prototype[m] = function (child) { if (child) { if (child.tagName === "IFRAME") { try { blockIframe(child); } catch (e) {} } else if (child.tagName === "VIDEO") { try { blockVideo(child); } catch (e) {} } } var result = orig.apply(this, arguments); // Also check after insertion in case src is set after adding to DOM if (child) { if (child.tagName === "IFRAME") { setTimeout(function() { blockIframe(child); }, 0); } else if (child.tagName === "VIDEO") { setTimeout(function() { blockVideo(child); }, 0); } } return result; }; }); // Monitor existing iframes and videos on page load function blockExistingMedia() { var iframes = document.querySelectorAll("iframe"); for (var i = 0; i < iframes.length; i++) { blockIframe(iframes[i]); } var videos = document.querySelectorAll("video"); for (var j = 0; j < videos.length; j++) { blockVideo(videos[j]); } } // MutationObserver for iframes and videos added via innerHTML or other methods var mediaObserver = new MutationObserver(function(mutations) { mutations.forEach(function(mutation) { mutation.addedNodes.forEach(function(node) { if (node.tagName === "IFRAME") { blockIframe(node); } else if (node.tagName === "VIDEO") { blockVideo(node); } // Check for iframes and videos in added subtree if (node.querySelectorAll) { var iframes = node.querySelectorAll("iframe"); for (var i = 0; i < iframes.length; i++) { blockIframe(iframes[i]); } var videos = node.querySelectorAll("video"); for (var j = 0; j < videos.length; j++) { blockVideo(videos[j]); } } }); }); }); // Start observing when DOM is ready if (document.body) { mediaObserver.observe(document.body, { childList: true, subtree: true }); blockExistingMedia(); } else { document.addEventListener("DOMContentLoaded", function() { mediaObserver.observe(document.body, { childList: true, subtree: true }); blockExistingMedia(); }); } // --- Block Bizible/Marketo pixel tracking images --- function blockTrackingPixels() { // Block img elements that are tracking pixels var images = document.querySelectorAll('img'); images.forEach(function(img) { var src = img.src || img.getAttribute('src') || ''; if (src.includes('bizible.com') || src.includes('bizibly.com') || src.includes('adobedc.net')) { if (!hasConsent(['C0004'])) { img.setAttribute('data-blocked-src', src); img.removeAttribute('src'); img.style.display = 'none'; } } }); } // Monitor for tracking pixels var pixelObserver = new MutationObserver(function(mutations) { mutations.forEach(function(mutation) { mutation.addedNodes.forEach(function(node) { if (node.tagName === 'IMG') { var src = node.src || node.getAttribute('src') || ''; if (src.includes('bizible.com') || src.includes('bizibly.com') || src.includes('adobedc.net')) { if (!hasConsent(['C0004'])) { node.setAttribute('data-blocked-src', src); node.removeAttribute('src'); node.style.display = 'none'; } } } }); }); }); if (document.body) { pixelObserver.observe(document.body, { childList: true, subtree: true }); blockTrackingPixels(); } // --- Handle custom video implementations with click-to-load --- function interceptVideoButtons() { // Find all elements that look like they'll load a video on click var videoContainers = document.querySelectorAll('.js-video[data-video-url], .video[data-video-url]'); videoContainers.forEach(function(container) { var videoUrl = container.getAttribute('data-video-url'); if (!videoUrl) return; // Check if this is a YouTube or Vimeo URL that needs consent var needsConsent = false; var requiredGroups = []; if (/youtube\.com|youtu\.be/.test(videoUrl)) { needsConsent = true; requiredGroups = ["C0003"]; } else if (/vimeo\.com/.test(videoUrl)) { needsConsent = true; requiredGroups = ["C0003"]; } if (!needsConsent || hasConsent(requiredGroups)) return; // Find the play button within this container var playButton = container.querySelector('.js-videoPlay, button[type="button"]'); if (!playButton) return; // Store original click handler if it exists var originalOnclick = playButton.onclick; playButton.setAttribute('data-consent-required', requiredGroups.join(',')); playButton.setAttribute('data-original-video-url', videoUrl); // Replace click handler with consent check playButton.onclick = function(e) { e.preventDefault(); e.stopPropagation(); if (hasConsent(requiredGroups)) { // Restore original behavior if consent granted if (originalOnclick) { originalOnclick.call(this, e); } else { // Try to trigger the video load manually if no onclick was stored this.click(); } } else { // Show consent modal showVideoConsentModal(container, requiredGroups); } return false; }; // Also intercept addEventListener for this button var originalAddEventListener = playButton.addEventListener; playButton.addEventListener = function(type, listener, options) { if (type === 'click') { // Wrap the click listener var wrappedListener = function(e) { if (!hasConsent(requiredGroups)) { e.preventDefault(); e.stopPropagation(); showVideoConsentModal(container, requiredGroups); return false; } return listener.call(this, e); }; originalAddEventListener.call(this, type, wrappedListener, options); } else { originalAddEventListener.call(this, type, listener, options); } }; }); } // Function to show consent modal for custom video implementations function showVideoConsentModal(container, requiredGroups) { // Check if modal already exists var existingModal = container.querySelector('.optanon-video-consent-modal'); if (existingModal) { existingModal.style.display = 'block'; return; } // Create consent modal overlay var modal = document.createElement('div'); modal.className = 'optanon-video-consent-modal'; modal.style.cssText = 'position:absolute;top:0;left:0;width:100%;height:100%;background:rgba(0,0,0,0.7);display:flex;align-items:center;justify-content:center;z-index:1000;'; var modalContent = document.createElement('div'); modalContent.style.cssText = 'background:white;padding:30px;border-radius:8px;text-align:center;max-width:400px; margin: 10% auto;'; modalContent.innerHTML = '<h3 style="margin:0 0 15px 0;color:#11111;">Cookie consent required</h3>' + '<p style="margin:0 0 20px 0;color:#11111;">This video requires your consent to load content from third-party providers.</p>' + '<button onclick="window.OneTrust.ToggleInfoDisplay()" style="padding:12px 24px;background:#E4173F;color:white;border:none;border-radius:24px;cursor:pointer;font-size:16px;margin-right:10px;">Manage preferences</button>' + '<button onclick="this.closest(\'.optanon-video-consent-modal\').style.display=\'none\'" style="padding:12px 24px;background:#F7F7F7;color:#11111;border:none;border-radius:24px;cursor:pointer;font-size:16px;">Cancel</button>'; modal.appendChild(modalContent); container.style.position = 'relative'; container.appendChild(modal); } // Re-check video buttons after consent changes function recheckVideoButtons() { var buttons = document.querySelectorAll('[data-consent-required]'); buttons.forEach(function(button) { var requiredGroups = (button.getAttribute('data-consent-required') || '').split(','); if (hasConsent(requiredGroups)) { // Remove consent modal if it exists var container = button.closest('.js-video, .video'); if (container) { var modal = container.querySelector('.optanon-video-consent-modal'); if (modal) modal.remove(); } } }); } // Initialize video button interception if (document.readyState === 'loading') { document.addEventListener('DOMContentLoaded', function() { setTimeout(interceptVideoButtons, 100); // Small delay to ensure other scripts have initialized }); } else { setTimeout(interceptVideoButtons, 100); } // Re-run interception periodically to catch dynamically added videos setInterval(interceptVideoButtons, 2000); // --- Hook DOM insertions for dynamically-added scripts (your original bit) --- function handleScript(node) { var src = node.getAttribute("src") || ""; var rule = matchRule(src); if (!rule) return; // not targeted if (hasConsent(rule.groups)) return; // consent already granted node.setAttribute("data-gated-src", src); node.type = "text/plain"; node.className += (node.className ? " " : "") + "optanon-blocked"; } ["appendChild", "insertBefore"].forEach(function (m) { var orig = Node.prototype[m]; Node.prototype[m] = function (child) { if (child && child.tagName === "SCRIPT") { try { handleScript(child); } catch (e) {} } return orig.apply(this, arguments); }; }); // --- NEW: Patch document.write / writeln (covers your example) --- function gateHtml(html) { // normalize (strip surrounding whitespace) var s = String(html); // Find <script ... src="..."> and if URL matches a RULE without consent, // rewrite to type="text/plain" and mark for later restore. // This regex is intentionally simple; it handles typical cases. return s.replace( /<script\b([^>]*?)\bsrc\s*=\s*(['"])([^'"]+)\2([^>]*)>(?:<\/script>)?/gi, function (_m, pre, q, src, post) { var rule = matchRule(src || ""); if (!rule || hasConsent(rule.groups)) return _m; // leave as-is // ensure we keep original attrs, add our markers, and suppress execution var attrs = (pre || "") + " src=" + q + src + q + (post || ""); // remove existing type if present; we'll set text/plain attrs = attrs.replace(/\btype\s*=\s*(['"])[^'"]*\1/gi, ""); attrs += ' type="text/plain" class="optanon-blocked" data-gated-src="' + src.replace(/"/g, "&quot;") + '"'; return "\<script " + attrs + "\>\<\/script\>"; } ); } ["write", "writeln"].forEach(function (m) { var orig = document[m]; document[m] = function () { // Join arguments (browsers allow multiple) var html = Array.prototype.join.call(arguments, ""); var gated = gateHtml(html); return orig.call(document, gated); }; }); // Cookie blocking - Enhanced to catch iframe cookies const originalCookieDescriptor = Object.getOwnPropertyDescriptor(Document.prototype, 'cookie'); // Block postMessage from YouTube iframes before consent const originalPostMessage = window.postMessage; window.postMessage = function(message, targetOrigin) { if (targetOrigin && targetOrigin.includes('youtube.com') && !hasConsent(['C0003'])) { return; } return originalPostMessage.apply(this, arguments); }; const cookiePatterns = { C0003: [ // VWO cookies /_vwo/, // YouTube cookies - more comprehensive patterns /^YSC/, /^VISITOR_INFO/, /^VISITOR_PRIVACY/, /^PREF/, /^GPS/, /^CONSENT/, /_Secure-ROLLOUT/, /^LOGIN_INFO/, /^SIDCC/, /^SSID/, /^APISID/, /^SAPISID/, /^HSID/, /^SID/, /^DEVICE_INFO/, /^CONSISTENCY/, /^use_hitbox/, /^remote_sid/, // Vimeo cookies /^vuid/, /^player/, /^_abexps/, /^_gcl/, /^continuous_play/, /^has_logged_in/, // Calendly cookies (removed GA cookies as they're handled in GTM) /_calendly/, /^calendly/ ], C0004: [ // Existing patterns /gaconnector/, /_biz/, /_vis/, // Marketo/Bizible cookies - more comprehensive (includes _BUID) /_BUID/, /^_BUID$/, /^_biz_uid/, /^_biz_nA/, /^_biz_pendingA/, /^_biz_sid/, /^_biz_flagsA/, /^mkto_/, /^_mkto_trk/, /^_mkt_disp/, /^_mkt_trk/, // HubSpot cookies /__hs/, /hubspot/, /__hst/, /__hsc/, /__hssc/, /__hssrc/, // Bing cookies /_uet/, /MUID/, /_clck/, /_clsk/, // MSN cookies (often shared with Bing) /MSN/ ], C0005: [ // LinkedIn cookies /^li_/, /^lidc/, /^bcookie/, /^bscookie/, /^lang/, /^UserMatchHistory/, /^AnalyticsSyncHistory/ ] }; Object.defineProperty(Document.prototype, 'cookie', { get: function() { return originalCookieDescriptor.get.call(this); }, set: function(value) { const cookieName = value.split('=')[0].trim(); // Allow OneTrust cookies if (cookieName.startsWith('OptAnon')) { return originalCookieDescriptor.set.call(this, value); } // Allow all Cloudflare security cookies regardless of domain if (cookieName === '__cf_bm' || cookieName === '_cf_bm') { return originalCookieDescriptor.set.call(this, value); } // Check against patterns for (const category in cookiePatterns) { if (!hasConsent([category])) { for (const pattern of cookiePatterns[category]) { if (pattern.test(cookieName)) { return; } } } } return originalCookieDescriptor.set.call(this, value); }, configurable: true }); // --- Consent change: restore anything now allowed --- window.addEventListener("OneTrustGroupsUpdated", function() { restoreAllEligible(); restoreBlockedIframes(); restoreBlockedVideos(); recheckVideoButtons(); }); // Optional: if your snippet might run after some writes already happened // scan current DOM once: document.querySelectorAll("script[src]").forEach(function (n) { try { handleScript(n); } catch (e) {} }); restoreAllEligible(); // --- OPTIONAL SAFETY: stub Munchkin to avoid ReferenceError before load --- // This lets inline `Munchkin.init('302-WOS-863')` run without crashing. // The real library will overwrite this when allowed; you can replay if needed. (function () { if (!window.Munchkin) { var MK = function () {}; // placeholder MK.__otStub = true; // mark as our stub MK.__q = []; // queue MK.init = function () { MK.__q.push(["init", Array.prototype.slice.call(arguments)]); }; window.Munchkin = MK; } })(); })(); function OptanonWrapper() { } </script> <!-- OneTrust Cookies Consent Notice end for lightyear.cloud --> Is Your Missing Invoice Causing a Delay? Here's what to do!
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Is Your Missing Invoice Causing a Delay? Here's what to do!

Ever spent hours hunting down a missing invoice? You wouldn’t be the first person.

A single lost invoice can throw your entire accounts payable (AP) process off track, leading to payment delays, frustrated suppliers, late fees, and wasted time. In fact, studies show that nearly 1 in 5 invoices go missing or require reprocessing, adding unnecessary stress to an already busy workload. 

What’s worse, a missing invoice causing a delay in payment can disrupt your supplier relationships. The good news? There’s a simple way to fix the issue and prevent it from happening again. 

Here’s what you can do when an invoice goes missing and how to stop it from disrupting your workflow in the future.

Accountants & Bookkeepers
Kasturi Banerjee

by Kasturi Banerjee

Digital Content Writer

Posted 28/04/2025

What’s Really Causing the Chaos?

Let’s be honest. Invoices don’t just disappear, but sometimes it really feels like they do. 

You know the drill. You’re already juggling a dozen tasks when someone casually mentions an invoice that should’ve been paid last week. That’s a wild goose chase.

Lost in transit? Of course. Maybe it was handed to a colleague who swore they'd "pop it on your desk." Maybe it’s still sitting in someone’s inbox. Either way, you're the one left tracking it down.

Tiny data error? Yep, that one-digit typo that somehow turned into a 6-hour hunt through the system. Safe to say, you more than earned a well-deserved break after that one.

Siloed systems and poor comms? It’s a familiar scenario: documents scattered across inboxes, folders, and desks, and sometimes even forgotten entirely. And when no one flags an incoming invoice? It leads to even more chasing, delays, and frustration.

We know it’s not just frustrating and exhausting. These everyday headaches slow you down, mess with your cash flow, and test your patience.

But imagine if these problems weren’t part of your job anymore.

No more chasing. No more digging. No more “have you seen that invoice?” chats. Just clarity, calm, and time back in your day.

The Cost of Missing Invoices

Your missing invoice comes with a cost, one that goes beyond just the missing paperwork. 

When an invoice goes missing, your entire approval process slows down. If it never reaches the right person, they can’t sign off on it, leaving you stuck chasing approvals instead of moving payments forward. Without the right details, you’re left sending follow-up emails, requesting copies from suppliers, or digging through files, wasting valuable time. And if just one person in the approval chain doesn’t have the invoice, everyone down the line is left waiting.

Without the necessary approvals, you’re stuck fielding follow-up emails and calls, and your supplier payments inevitably get delayed. Statistics show that 25% of all invoices issued in the UK are not paid on time, while in Australia, businesses lose up to $30,000 per year to outstanding invoices. That’s a lot!

When your suppliers are left waiting, unsure when they’ll be paid, this can strain your relationships with suppliers. If this happens too often, they might put you on hold for future deliveries, tighten payment terms, or even charge late fees, adding unnecessary costs to your business. Worse, a reputation for late payments can make it harder for you to negotiate better deals in the future. 

And let’s be honest, this puts huge stress on you and your finance team. Constantly following up on missing invoices, dealing with frustrated suppliers, and firefighting last-minute payment issues takes time away from strategic work. Over time, these inefficiencies can hold back your business growth, making it harder to scale operations smoothly. In fact, 89% of businesses say that late payments are preventing growth, showing just how much of an impact delayed invoices can have on long-term success. 

But there’s a way to stop missing invoices from causing these headaches for good. 

Let’s talk about how to fix it.

How Can You Fix the Problem?

You can avoid these impacts with a simple solution: digitising your invoices with an invoice automation solution. AP automation can reduce lost invoices by up to 80%, ensuring that you do not miss any invoices. With all your invoices stored digitally in a centralised system, you can easily track, access, and manage them, reducing manual errors and preventing delays caused by misplaced paperwork.

What’s more, automated workflows speed up the approval process significantly. Instead of waiting days for approvals, you can use automated systems to route invoices to the right people instantly, ensuring that payments are processed on time. Withington Girls' School implemented automated invoicing to reduce their approval time from 2 weeks to just 1 day and pay suppliers 30% faster.

This faster process doesn’t just keep your suppliers happy, it also frees up you and your finance team to focus on more important, strategic tasks. Rather than chasing invoices or managing tedious manual processes, you can work on initiatives that drive business growth.

And as your business expands, the beauty of AP automation is that it scales with you. You won’t have to worry about the strain of manually handling high invoice volumes. Whether you’re dealing with 50 invoices a month or 500, automation ensures that your process remains streamlined, efficient, and error-free, allowing your business to grow without the stress of an outdated system.

Final Thoughts

Are you still handling invoices manually?

It’s time to stop losing track of invoices and switch to invoice automation. Don’t let manual processes slow you down. Download our detailed checklist for choosing the right invoice automation provider and streamline your accounts payable today.

Kasturi Banerjee

By Kasturi Banerjee

Digital Content Writer