Global support, real people, 24/5, only with Lightyear AP
Great software is only as good as the support behind it. Our expert support team is available 24 hours a day, 5 days a week across every time zone. Wherever you're based, help is always within reach. Reach us via live chat, email, or phone and get fast answers from real people.
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How Lightyear AP works
Lightyear takes the manual work out of accounts payable, so your club can process invoices in minutes, not days.
- Invoices land in Lightyear by email, no scanning, no data entry
- Every line item is extracted automatically — no more typing invoices into your accounting system
- Price discrepancies are flagged before you approve
- Approvals routed to the right people to approve from anywhere (on desktop or mobile)
- Track every invoice from receipt to approval to payment, know exactly where things stand
- Everything syncs to Xero, MYOB, or your accounting system
- Seven years of invoices, searchable in seconds, auditors love it
Lightyear gives your club full control of its accounts payable, so your team can get back to what matters.
FAQs
Is support included in my plan?
Yes. Telephone, email, and chat support are included on every Lightyear plan as standard.
How do I get support for Lightyear?
Live chat - Start a conversation and get a real-time response from our local support team, Monday to Friday during business hours.
- Email - Drop us a line, and we'll get back to you within 12 hours. Reach us at [email protected]
- Call - Contact us:
EMEA region: T | +44 1969 600721
APAC region: T | +61 2 9134 8585
- Knowledge Centre - Available 24/7. Step-by-step guides and video walk-throughs for dedicated technical support so that you can find answers on your own schedule.
Can I get support during my free trial?
Yes. Our support team is available from day one of your trial — so if you need help getting set up or want to make the most of your 30 days, we're here.
What hours is Lightyear support available?
Our local support team is available Monday to Friday during business hours. Live chat also offers automated support 24/7, and our knowledge centre is available at any time.
- EMEA Support Hours
Monday - Thursday: 8 am - 6 pm (BST/GMT)
Friday: 8 am - 5 pm (BST/GMT)
- APAC Support Hours
Monday - Friday: 6 am – 5.30 pm (AEST/AEDT)
How quickly will I hear back?
We aim to respond within 24 hours of your email. For urgent issues, live chat is the fastest way to reach us.
Can I book a video call with the support team?
Yes. If your query requires a deeper conversation, our team can jump on a Microsoft Teams call to walk you through the issue in detail.